question Managing licenses in multiple instances of Service Now in Community Central forum

Managing licenses in multiple instances of Service Now

JaneLango — Mon, 05 Aug 2024 01:44:56 GMT

We are facing a challenge with our team's access to multiple instances of ServiceNow that are customer-owned. Unfortunately, we don't have enough licenses for all team members. Each week, we have to request the customer to swap licenses between users, but these requests are often not fulfilled on time. This leaves us without the necessary access to log customer tickets.

Is anyone else experiencing a similar issue? Does anyone have a solution? We have requested the ability to manage these licenses ourselves but have been denied.

Re: Managing licenses in multiple instances of Service Now

Community Alums — Mon, 05 Aug 2024 06:07:16 GMT

HI @JaneLango ,

Reporting of those licenses would help you to track it or monitor it in the right way , please refer to the solution :https://www.servicenow.com/community/itsm-forum/servicenow-license-management-help/m-p/804381

Re: Managing licenses in multiple instances of Service Now

JaneLango — Tue, 06 Aug 2024 22:10:25 GMT

Thanks for your response, Sandeep. We are able to run the reports on license usage within each instance. I was hoping there could be a solution to manage licenses through a central portal (or similar) that connects to all instances.