https://www.servicenow.com/community/community-central-forum/knowledge-article-best-practices/m-p/3009613#M531 <P>There are a few business requirements I'm seeking best practice guidance around:</P><P>1. Show expired KB articles past expiration.&nbsp; A banner message will indicate the message has expired.&nbsp; I understand this deviates from OOB behavior and could have an impact on support and/or upgrades, is the recommendation not to alter this behavior?</P><P>2. Create top-level KB categories based on whether the article is related to an app that is&nbsp;Under Evaluation,&nbsp;Implementing,&nbsp;Pilot,&nbsp;Active,&nbsp;Under Decommissioning,&nbsp;Legal Hold,&nbsp;Decommissioned.&nbsp; Just looking for some general thought around this.&nbsp; If something is decommissioned, the article should be expired which could be impacted by #1.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Kurt4_0-1722872245643.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/377056iF254C1E116063019/image-size/medium?v=v2&amp;px=400" role="button" title="Kurt4_0-1722872245643.png" alt="Kurt4_0-1722872245643.png" /></span></P><P>&nbsp;</P> Mon, 05 Aug 2024 15:41:22 GMT Kurt4 2024-08-05T15:41:22Z https://www.servicenow.com/community/community-central-forum/knowledge-article-best-practices/m-p/3009613#M531 <P>There are a few business requirements I'm seeking best practice guidance around:</P><P>1. Show expired KB articles past expiration.&nbsp; A banner message will indicate the message has expired.&nbsp; I understand this deviates from OOB behavior and could have an impact on support and/or upgrades, is the recommendation not to alter this behavior?</P><P>2. Create top-level KB categories based on whether the article is related to an app that is&nbsp;Under Evaluation,&nbsp;Implementing,&nbsp;Pilot,&nbsp;Active,&nbsp;Under Decommissioning,&nbsp;Legal Hold,&nbsp;Decommissioned.&nbsp; Just looking for some general thought around this.&nbsp; If something is decommissioned, the article should be expired which could be impacted by #1.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Kurt4_0-1722872245643.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/377056iF254C1E116063019/image-size/medium?v=v2&amp;px=400" role="button" title="Kurt4_0-1722872245643.png" alt="Kurt4_0-1722872245643.png" /></span></P><P>&nbsp;</P> Mon, 05 Aug 2024 15:41:22 GMT https://www.servicenow.com/community/community-central-forum/knowledge-article-best-practices/m-p/3009613#M531 Kurt4 2024-08-05T15:41:22Z