question Not Receiving OTP mails while trying to login into my SNU account in Community Central forum

Not Receiving OTP mails while trying to login into my SNU account

Louis Philippe1 — Fri, 07 Nov 2025 15:27:34 GMT

@Sunil2021 , @Jim Poisson

I am having issues to login to ServiceNow University, I am not receiving the OTP emails (previoulsy I received) but suddenly I stop receiving it. I have tried also the chat bot to solve the issue but I am given the response ""I'm having technical issues and won't be able to continue this conversation."

I saw some posts in the community identifying you, and you solved a lot of this problems previously.

Best regards,

Louis Martins

Re: Not Receiving OTP mails while trying to login into my SNU account

GlideFather — Fri, 07 Nov 2025 15:37:34 GMT

Hi @Louis Philippe1,

have you tried to switch the method?

Be sure if it was sent to an email and not require the authenticator app code or something:

Good luck with the access restoration

Re: Not Receiving OTP mails while trying to login into my SNU account

Louis Philippe1 — Fri, 07 Nov 2025 16:02:45 GMT

Hi @GlideFather,

Thanks for the reply, but at the moment I don't have the Authenticator set up, I receive the 6 digits code on the email, and I don't have any other option to change the authentication mode. The issue is I don't receive the OTM email with the 6 digits code.