question Re: Deleting a duplicate hardware asset manually in Community Central forum

Deleting a duplicate hardware asset manually

XoVSOP — Fri, 07 Nov 2025 15:37:17 GMT

Good morning,

I want to specifically ask about manually deleting a hardware asset. If you are bulk adding asset information, and duplicate an old hardware asset. Is it safe to manually delete the duplicated asset. On the bottom of the record is a timestamp, clearly showing which record is the newest (duplicate) If anyone could provide actual ServiceNow instruction, or an entry on this. I would greatly appreciate it. I understand randomly deleting an asset that's been in the system is an issue. But this is an existing Hardware asset is duplicated, then immediately deleted.

Re: Deleting a duplicate hardware asset manually

NavinAgarwal — Fri, 07 Nov 2025 18:51:29 GMT

Hi @XoVSOP ,

Ideally, we should delete an asset only to clean up errors. The correct method for managing an asset that is no longer in use is to change the state of the asset to Retired for better tracking.

Procedure:

Navigate to Asset > Portfolios > All Assets.
Select the check box to the left of the asset Name.
In the Actions choice list below the list, select Delete Asset Only.

Reference Doc link:

Asset and CI management

You can also refer another community thread for further information on how to better manage this..

Solved: Delete Asset Record without deleting the CI - ServiceNow Community

If you found my response helpful, could you please mark it as ‘Accept as Solution’ and ‘Helpful’? This small action goes a long way in helping other community members find the right answers more easily and supports the community.

Regards,
Navin

Re: Deleting a duplicate hardware asset manually

XoVSOP — Tue, 11 Nov 2025 14:52:09 GMT

Yes, that is the exact scenario. Accidental duplication of an existing asset. Thank you.