question Re: Issue with SNAF Lab Update Sets for Xanadu training course in Community Central forum

Issue with SNAF Lab Update Sets for Xanadu training course

JMZOOK — Mon, 10 Nov 2025 19:18:06 GMT

Good day everyone,

I'm new to the forum and am working to develop my knowledge of ServiceNow for a new role I have in our organization. I'm taking the ServiceNow Administration Fundamentals (SNAF) course, but I'm running into continuous issues with my training instance. When trying to upload the SNAF Lab Update Sets, most of them hang on the Preview step after uploading the .xml files. I have to cancel the preview, then delete the update set and start over again. Typically, trying to re-run the Preview after uploading the .xml again stalls, and I see a message stating "Job is not in the queue yet". I'm in module 5.1 now, and I can't proceed with the lab 5.1.1 because the company profile for Cloud Dimensions is not showing on the User Administration / Companies table (Primary = True or False).

I tried loading a screenshot, but it seems the system is not allowing me to attach files. Perhaps because I'm still new here? Any assistance or suggestions is greatly appreciated.

Take care,

Jonathan

Re: Issue with SNAF Lab Update Sets for Xanadu training course

Simon Hendery — Wed, 12 Nov 2025 04:01:39 GMT

Hi @JMZOOK

Backing up a bit here, it sounds like you're routinely trying to download the update sets when you probably don't need to.

As per the course instructions, the update sets are only there in case you have trouble with the course-specific instance you should be using.

Could you perhaps explain a bit more about why you're so reliant on the update sets? You should be able to complete the labs without worrying about them.

Also, you should be able to upload a screenshot here on the Community. So we seem to have two separate issues here, both related to uploading. I'm wondering if there might be a firewall restriction problem at your end?

Re: Issue with SNAF Lab Update Sets for Xanadu training course

JMZOOK — Thu, 13 Nov 2025 15:53:30 GMT

Good day @Simon Hendery Thank you for the explanation of what the update sets are used for.

I went back through all the labs again and confirmed I updated the company record (Lab 2.1.1) under User Administration > Companies to be named "Cloud Dimensions". Not sure what is different this morning, but I now see the company record display when I go through lab 5.1.1's instructions. Clearly I did something wrong and it seems to be working today for me to continue through the course.

Thanks again!

Jonathan