IT Service Management (ITSM) Implementer - Emergency change requests

Marji_Sandoval — Wed, 11 Sep 2024 16:25:20 GMT

To enforce the organization's change management policy, an emergency change should only be able to be created from P1 or P2 incidents.

1. Edit the Change Landing Page to disable the ability to raise an Emergency change through that method.

Hint: Navigate to Change > Change Models

2. The Create Emergency Change UI action should be modified to only be visible on P1/P2 incidents

Hint: Make sure you open and modify the UI action related to the Incident [incident] table!

Re: IT Service Management (ITSM) Implementer - Emergency change requests

mtmehdi — Wed, 12 Nov 2025 04:55:38 GMT

I am also stuck on the 1st task. Could not figure out how to validate it.