https://www.servicenow.com/community/community-central-forum/questions-regarding-mfa-screen-transitions/m-p/3425639#M5400 <P>The following events occur during these steps. Is this behavior normal?</P><P>1. The administrator creates a user and grants them permission to enter an email address and phone number.<BR />2. The administrator adds the user created in Step 1 to the MFA exemption group.<BR />3. The created user logs in using their ID and initial password. At this point, MFA should not be required.<BR />4. The logged-in user registers their email address and phone number via their profile.<BR />5. After registration, the administrator removes the user from the group and enables MFA. MFA should now be applied at this point.<BR />6. When the user logs in again, MFA is applied, but only the email and SMS options are displayed; other MFA methods are not shown.<BR />We want them to be displayed.</P><P>※Note: Email and SMS are already configured and manually required for users with a specific role. This role is assigned to the created user.</P><P>※Removing the above role should display Authentication App and Face Recognition, indicating they are enabled. For some reason, email and phone number are prioritized.</P> Thu, 13 Nov 2025 02:48:49 GMT SotaT 2025-11-13T02:48:49Z https://www.servicenow.com/community/community-central-forum/questions-regarding-mfa-screen-transitions/m-p/3425639#M5400 <P>The following events occur during these steps. Is this behavior normal?</P><P>1. The administrator creates a user and grants them permission to enter an email address and phone number.<BR />2. The administrator adds the user created in Step 1 to the MFA exemption group.<BR />3. The created user logs in using their ID and initial password. At this point, MFA should not be required.<BR />4. The logged-in user registers their email address and phone number via their profile.<BR />5. After registration, the administrator removes the user from the group and enables MFA. MFA should now be applied at this point.<BR />6. When the user logs in again, MFA is applied, but only the email and SMS options are displayed; other MFA methods are not shown.<BR />We want them to be displayed.</P><P>※Note: Email and SMS are already configured and manually required for users with a specific role. This role is assigned to the created user.</P><P>※Removing the above role should display Authentication App and Face Recognition, indicating they are enabled. For some reason, email and phone number are prioritized.</P> Thu, 13 Nov 2025 02:48:49 GMT https://www.servicenow.com/community/community-central-forum/questions-regarding-mfa-screen-transitions/m-p/3425639#M5400 SotaT 2025-11-13T02:48:49Z