https://www.servicenow.com/community/community-central-forum/tracking-views-of-embedded-videos-in-knowledge-articles/m-p/3429062#M5420 <P>Tracking embedded video views in Knowledge feels trickier than it should be, especially when different platforms handle analytics differently. I like the idea of firing custom events from the player and pushing them into a ServiceNow table, since it gives a consistent dataset regardless of the video host. It’s extra setup, but once the events are mapped cleanly, the reporting becomes far more reliable than relying on external dashboards.</P> Tue, 18 Nov 2025 00:32:13 GMT ashleyharve 2025-11-18T00:32:13Z https://www.servicenow.com/community/community-central-forum/tracking-views-of-embedded-videos-in-knowledge-articles/m-p/3425534#M5396 <P><SPAN>Is there a way to capture view metrics of embedded videos inside of Knowledge Articles?&nbsp; In other words, if I have a Knowledge article that has embedded videos, is there a way we could track how many times the video was watched and how much of the video was watched?</SPAN></P> Wed, 12 Nov 2025 20:57:08 GMT https://www.servicenow.com/community/community-central-forum/tracking-views-of-embedded-videos-in-knowledge-articles/m-p/3425534#M5396 AdekoyejoO 2025-11-12T20:57:08Z https://www.servicenow.com/community/community-central-forum/tracking-views-of-embedded-videos-in-knowledge-articles/m-p/3429062#M5420 <P>Tracking embedded video views in Knowledge feels trickier than it should be, especially when different platforms handle analytics differently. I like the idea of firing custom events from the player and pushing them into a ServiceNow table, since it gives a consistent dataset regardless of the video host. It’s extra setup, but once the events are mapped cleanly, the reporting becomes far more reliable than relying on external dashboards.</P> Tue, 18 Nov 2025 00:32:13 GMT https://www.servicenow.com/community/community-central-forum/tracking-views-of-embedded-videos-in-knowledge-articles/m-p/3429062#M5420 ashleyharve 2025-11-18T00:32:13Z