question Not found Voucher section after update of PearsonVue Update in Community Central forum

Not found Voucher section after update of PearsonVue Update

Saheb_hassan23 — Wed, 19 Nov 2025 12:38:58 GMT

After lot of searching and completing the learning path of CSA i just not found the voucher section for enrolling in for the exam, before the update i have the voucher and after the update to PearsonVue it got vanished and no relevant suggestion and article post for it .

Re: Not found Voucher section after update of PearsonVue Update

PDawg — Wed, 19 Nov 2025 14:10:37 GMT

The process has changed recently (on 18th of November) and vouchers are no longer used. I was also surprised but this is the solution I received from ServiceNow Support and it worked perfectly fine for me. You just need to register for the exam from the course which previously granted you the voucher:

Once you register for an exam, you can select LC and therefore be able to request LCs again from your company.

Go to your SNU profile
Go to My Learning
Select Completed
Find the course tile, in this case CSM
Review the course
scroll all the way down to the exam page
click view exam
register for the exam

Once you register for the exam, there will be another screen.

Select Confirm to continue. The Pay for Content window opens.
Select Pay with Learning credits, and select Continue. In the window that opens, complete the following:

Select the credit pool from which payment will be made. The Request approval section opens.
IMPORTANT: If your company credit pool is Managed, it requires an approval request to use credits. The pool's credits must be allocated to users by a Learning Credit Manager for users to spend the credits. Users cannot see the entire pool's balance, only the number of credits allocated to them.
Select the relevant learning credit managers from the drop-down to assign your paid learning access request.
NOTE: You can select up to six learning credit managers, except for Expert Programs.
Add notes or comments.
Review the Terms and Conditions.
Select Request Credits. A confirmation message that the request has been sent displays.

You can view your learning request: Navigate to and select My University account on the navigation header of SNU. From the menu, select My learning requests. This opens My Requests page to review your request. For detailed information on managing learning requests, refer to Approving or Rejecting Learning Credit transfers or requests.
Once the learning request is approved, the Schedule Now option becomes available on the exam Overview page. For more information on scheduling your exam, refer to Scheduling your exam in ServiceNow University via Pearson VUE.

Re: Not found Voucher section after update of PearsonVue Update

Simon Hendery — Wed, 19 Nov 2025 16:52:01 GMT

Hi @Saheb_hassan23 & @PDawg

To clarifying, these instructions are specific to someone who is paying for the exam through their company's 'learning credits' account with ServiceNow.

Many (probably most) people will need to pay for the exam themselves by credit card. That option appears after you complete the registration.

Re: Not found Voucher section after update of PearsonVue Update

Saheb_hassan23 — Thu, 20 Nov 2025 05:26:02 GMT

this is what i found after your few step instructed from your side as i am not into company so i can't enroll , is this means that there will be no longer learning credit for the beginner who want to give exam ?