question DemoHub application not present on my demo instance in Community Central forum

DemoHub application not present on my demo instance

AngelosV — Fri, 21 Nov 2025 15:14:32 GMT

I have just zBooted my demo instance, which is on Yokohama.

The DemoHub application does not seem to be present.

I cannot find it in the Application Manager and ironically the instruction I find online say that I should navigate to DemoHub (?!?!?)

Any ideas on how to fix this?

Re: DemoHub application not present on my demo instance

miftikhar20 — Fri, 21 Nov 2025 15:47:07 GMT

Hello @AngelosV,

DemoHub is no longer included by default in newer releases (including Yokohama). It won’t appear in the Application Manager because it isn’t part of the base platform anymore.

To restore it, you’ll need to install it from the Store:

Go to All > System Applications > Store
Search for DemoHub
Install the application
Once installed, refresh your navigation and you’ll see the DemoHub module again

If you can’t find DemoHub in the Store or it shows as not accessible, the next step is to create a ServiceNow support case and request access to DemoHub for your instance.

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: DemoHub application not present on my demo instance

AngelosV — Sun, 23 Nov 2025 17:32:59 GMT

I cannot find the DemoHub application in the Store. I tried to the zboot the instance, as per the instructions in the DemoHub landing page, but I cannot find a way to delete the data, as there is no such option in the under the Actions button/menu.

Still lost here.

Re: DemoHub application not present on my demo instance

Simon Hendery — Sun, 23 Nov 2025 19:40:32 GMT

Hi @AngelosV

Have you followed the instructions on the Partner Portal:

https://partnerportal.service-now.com/partnerhome?id=fragment_viewer&fragment=content_experience-fragments_psc_en-us_tools-and-resources_demo-preparation_demo-hub_master.html&transform=true&spa=1

Re: DemoHub application not present on my demo instance

Simon Hendery — Sun, 23 Nov 2025 19:46:58 GMT

Hi @miftikhar20 - as someone who's actually been through this process recently, what you're suggesting ain't gonna work, buddy.

Re: DemoHub application not present on my demo instance

AngelosV — Wed, 03 Dec 2025 08:26:32 GMT

Thanks. Sometimes the answer is right in front of your eyes.

Re: DemoHub application not present on my demo instance

Simon Hendery — Thu, 04 Dec 2025 02:30:26 GMT

Ain't that the truth, @AngelosV! 😆 Happy I could help.

Re: DemoHub application not present on my demo instance

Dale Chalfant7 — Mon, 02 Feb 2026 14:52:16 GMT

ServiceNow to confirm, you *can* load demohub on a PDI, you do so through Partner Success having the sales or pre-sales role. However, it would seem that PDI outbound IP ranges are not permitted for demohubreceiver.service-now.com. This means that while you can install DemoHub on a PDI, you cannot load any of the demos (they come from demohubreceiver.service-now.com).

While you used to be able to use a PDI for DemoHub, it strongly appears like that is no longer an option and you need to have a demo instance. It seems that PDIs are blocked from accessing the demo packages (plugins and demo data).