UI action not working in workspace

pk2184046 — Mon, 24 Nov 2025 07:58:51 GMT

Hi all,

function downloadPDF() {

var ga = new GlideAjax('sn_hr_core.GSSPDownloadpdf'); // Script Include name

ga.addParam('sysparm_name', 'generatePDF');

ga.addParam('sys_id', g_form.getUniqueValue()); // Current record sys_id

ga.addParam('template_id', 'aa3586312b017a508e43f95fee91bf90'); // Template sys_id

ga.addParam('pdf_name', 'Online Template.pdf');

// g_form.showFieldMsg('downloadPDF', 'Generating PDF, please wait...', 'info');

ga.getXMLAnswer(function(response) {

if (response) {

// g_form.save();

var downloadUrl = '/sys_attachment.do?sys_id=' + response;

window.location.href = downloadUrl; // Trigger download

location.reload();

} else {

alert('Failed to generate PDF.');

}

});

}

I'm using the above code to generate a pdf in the hr task which is working in native UI but in the HR agent workspace it is not working. Workspace form button is checked true
workspace code

function downloa

function onClick(g_form) {

var ga = new GlideAjax('sn_hr_core.GSSPDownloadpdf'); // Script Include name

ga.addParam('sysparm_name', 'generatePDF');

ga.addParam('sys_id', g_form.getUniqueValue()); // Current record sys_id

ga.addParam('template_id', 'aa3586312b017a508e43f95fee91bf90'); // Template sys_id

ga.addParam('pdf_name', 'Online Template.pdf');

// g_form.showFieldMsg('downloadPDF', 'Generating PDF, please wait...', 'info');

ga.getXMLAnswer(function(response) {

if (response) {

// g_form.save();

var downloadUrl = '/sys_attachment.do?sys_id=' + response;

window.location.href = downloadUrl; // Trigger download

location.reload();

} else {

alert('Failed to generate PDF.');

}

});

}

@Ankur Bawiskar can you please help
Pasting the script include

var GSSPDownloadpdf = Class.create();

GSSPDownloadpdf.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

generatePDF: function() {

var recordId = this.getParameter('sys_id');

var templateId = this.getParameter('template_id');

var pdfName = this.getParameter('pdf_name');

var attachmentSysId = new sn_doc.GenerateDocumentAPI()

.generateDocumentForTask(recordId, templateId, pdfName);

return attachmentSysId; // Return the sys_id of the attachment

type: 'GSSPDownloadpdf'

});

Re: UI action not working in workspace

Ankur Bawiskar — Tue, 25 Nov 2025 03:12:32 GMT

@pk2184046

is the script include client callable?

is response coming from script include?

If not then ensure it's made Accessible from All Scopes

if response is coming then use this to open the URL

if (response) { // g_form.save(); var downloadUrl = '/sys_attachment.do?sys_id=' + response; open(downloadUrl); }

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: UI action not working in workspace

pk2184046 — Tue, 25 Nov 2025 03:42:07 GMT

The issue is due to the script include which is set to this application scope only

question UI action not working in workspace in Community Central forum

UI action not working in workspace

Re: UI action not working in workspace

Re: UI action not working in workspace