https://www.servicenow.com/community/community-central-forum/send-hr-document-templates-to-employee-without-agent-involvement/m-p/3437915#M5500 <P>When employee requests for HR letters like(visa letter) the document to be sent to employee without any HR agent involvement and the document to be attached and sent to employee's email.The document attached should not get stored in sys_attachment table ?Is there any possible way to achieve this?</P> Wed, 26 Nov 2025 06:05:46 GMT harikatulli 2025-11-26T06:05:46Z https://www.servicenow.com/community/community-central-forum/send-hr-document-templates-to-employee-without-agent-involvement/m-p/3437915#M5500 <P>When employee requests for HR letters like(visa letter) the document to be sent to employee without any HR agent involvement and the document to be attached and sent to employee's email.The document attached should not get stored in sys_attachment table ?Is there any possible way to achieve this?</P> Wed, 26 Nov 2025 06:05:46 GMT https://www.servicenow.com/community/community-central-forum/send-hr-document-templates-to-employee-without-agent-involvement/m-p/3437915#M5500 harikatulli 2025-11-26T06:05:46Z https://www.servicenow.com/community/community-central-forum/send-hr-document-templates-to-employee-without-agent-involvement/m-p/3440239#M5533 <P>HR workflows often depend on predefined conditions, so sending templates without relying on age fields sounds like a practical adjustment. A rule based on employment status, contract type, or assignment group would be more accurate and avoids unnecessary personal data handling. Triggering document delivery through lifecycle events keeps the process consistent and helps maintain cleaner, privacy-focused configurations in ServiceNow.</P> Sun, 30 Nov 2025 16:21:43 GMT https://www.servicenow.com/community/community-central-forum/send-hr-document-templates-to-employee-without-agent-involvement/m-p/3440239#M5533 StephenR0086629 2025-11-30T16:21:43Z