question Re: Access denied to messages on Community in Community Central forum

Access denied to messages on Community

Lucas Vieites — Wed, 26 Nov 2025 09:14:35 GMT

Hi there,

When I try to see the pending messages in this Community, I get an "Access Denied" message as shown in this screenshot.

Has anyone else experienced this? Is there a workaround or solution?

Thank you in advance,

Lucas Vieites

Re: Access denied to messages on Community

Simon Hendery — Wed, 26 Nov 2025 10:55:54 GMT

Hi @Lucas Vieites

No, personally I've never seen that issue before.

Try logging out, clearing your browser cache, and logging back in.

You could also try using a different browser.

If that fails, you might have to raise a case via the Support tab here in the Community portal.

Re: Access denied to messages on Community

PrajaktaG308421 — Wed, 26 Nov 2025 11:47:31 GMT

Hello @Lucas Vieites ,

Didn't face this type of issue before. You can try to login and logout again.

Re: Access denied to messages on Community

GlideFather — Wed, 26 Nov 2025 12:39:29 GMT

Hi @Lucas Vieites,

there's an option to disable it, let's see what you have there in your case... navigate to the link below:

https://www.servicenow.com/community/user/myprofilepage/tab/user-preferences%3Aprivate-messenger

or go to your profile - gear in the top-right corner > My Settings > Preferences > Private Messages

And tell me whether you have it enabled or disabled:

If enabled, then it's really strange... if disabled, then enable it, give it some refresh and retry it again (perhaps a logout-login might be needed).

Re: Access denied to messages on Community

Lucas Vieites — Thu, 27 Nov 2025 06:40:31 GMT

Thank you, @GlideFather , that actually did it.

What a weird error message to show for a disabled feature!

Kind regards,

Lucas

Re: Access denied to messages on Community

GlideFather — Thu, 27 Nov 2025 08:32:14 GMT

Thank you @Lucas Vieites for confirmation. It's indeed strange but good that it's solved.

Have a wonderful day