question Review Completed Courses in Community Central forum

Review Completed Courses

Sal D — Thu, 27 Nov 2025 12:52:10 GMT

Good morning, how can you re-review the course material for a course you have completed within ServiceNow University? I've recently went into Customer Service Management (CSM) Essentials On Demand (Yokohama); however, I cannot view the modules and materials I completed.

Re: Review Completed Courses

GlideFather — Thu, 27 Nov 2025 13:36:24 GMT

Hi @Sal D,

if you navigate to this Customer Service Management (CSM) Essentials On Demand (Yokohama) what do you see there?

Mine says Start because I haven't completed it:

but for other that I completed, I can see it:

So if you don't see it, then it might be wrong link that you access (the same course can be for another version and/or in different language).

The easiest way is to go to your profile:

https://learning.servicenow.com/now/lxp/learning-dashboard

And scroll down to the completed classes, eventually check your mailbox there shall be confirmation email and it shall contain the link to the class as well.

Let me know if you found it.

Re: Review Completed Courses

miftikhar20 — Tue, 02 Dec 2025 10:16:14 GMT

You can re-review completed courses in ServiceNow University by going to this link:

https://learning.servicenow.com/now/lxp/home

Once you’re there, apply the “Completed” filter for your courses
After opening the course page, you should see a Review button.
Click that, and you’ll be able to access all the modules and materials again.

Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.