question MFA already set up for brand new PDI in Community Central forum

MFA already set up for brand new PDI

RobinM1 — Tue, 02 Dec 2025 08:52:06 GMT

I'm faced with the following issue: after requesting a brand new PDI and installing SAM Pro and Discovery on it via the manage instance section, I'm prompted with a MFA code request while logging into the instance. I haven't set up MFA yet for this instance though and a credentials reset for the admin user via the manage PDI section hasn't resolved the issue.

Some additional info:

I didn't have the authenticator app enabled for my main SN account (verification through email).
Setting up the authenticator app for my main SN account doesn't work either (trying everything at this point)

Any thoughts on how to tackle this?
I'm afraid the MFA code it's requesting is from a previous PDI, which I no longer have, and I don't see a way to reset the MFA config.

Re: MFA already set up for brand new PDI

Raghav Sharma24 — Tue, 02 Dec 2025 10:31:44 GMT

@RobinM1 Try incognito window. I believe for the 1st time you will have an option to setup MFA for new instance using QR code.

Re: MFA already set up for brand new PDI

RobinM1 — Tue, 02 Dec 2025 10:36:41 GMT

Unfortunately, the incognito window is also prompting me to already fill in the authenticator code (no QR code).

Re: MFA already set up for brand new PDI

Raghav Sharma24 — Tue, 02 Dec 2025 10:39:45 GMT

This is PDI which no one else will have access to , so its not possible to reset MFA from backend.

I would say try releasing ad requesting the new instance.

Re: MFA already set up for brand new PDI

mayankkumar — Tue, 02 Dec 2025 11:04:22 GMT

Hi @RobinM1,
Try set up biometric authentication, let me know if it works.
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

Re: MFA already set up for brand new PDI

RobinM1 — Tue, 02 Dec 2025 12:21:41 GMT

You cannot set up biometric if you do not have the code first

Re: MFA already set up for brand new PDI

RobinM1 — Tue, 02 Dec 2025 12:23:15 GMT

This is already a brand new instance. My previous one was released and I requested a new one, which resulted in this issue.

Re: MFA already set up for brand new PDI

Viraj Hudlikar — Tue, 02 Dec 2025 12:39:56 GMT

Hello @RobinM1

I had faced this issue for my account during buildagent campaign two times and since there is no support for PDI, so I had released the instance waited for 1 hour and then requested a new PDI. I was also puzzled that how without setting MFA for new PDI it can asked code during first access.

In my opinion it will better if you release existing instance and do get a new instance after some time gap.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: MFA already set up for brand new PDI

RobinM1 — Tue, 02 Dec 2025 12:58:11 GMT

Thanks for your reply, I'll give it a go with a couple hours between the release and re-provision. Keep you posted.

Re: MFA already set up for brand new PDI

RobinM1 — Tue, 02 Dec 2025 14:58:50 GMT

Released the instance, waited 2 hours and requested a fresh one. I'm no longer getting the MFA prompt so seems to have done the trick! Thanks again!

Re: MFA already set up for brand new PDI

mayankkumar — Wed, 03 Dec 2025 12:12:13 GMT

@RobinM1 ,
I don't know it's a glitch or what, but I was able to set up biometric without code when I faced this issue.