question Re: unable to access a course in Community Central forum

unable to access a course

rabahT — Tue, 09 Dec 2025 10:58:35 GMT

When I try to access a course (https://learning.servicenow.com/lxp/en/it-operations-management/configuration-management-database-cmdb?id=learning_course_prev&course_id=c03ca22847ec66547faa0415f16d43f4), I receive this message.

You are not authenticated to access this content. Reason: {"message":"Requester's IP address does not match the address that was registered."}

I tried logging out and logging back in. I also unenrolled from the course and enrolled again, but I still have the same problem.

Re: unable to access a course

Mohammed8 — Tue, 09 Dec 2025 11:01:53 GMT

hi @rabahT

This is third time I'm seeing same issue posted here, maybe its affecting more learners on learning platform. Here is thread you can follow to see if it resolves your issue:

https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/training-error-not-authorized/td-...

If it does not, you can raise a CASE Now learning platform.

if you figure it out , Please post the resolution for future readers

If this answer helped you in any way mark it as helpful/solution accepted

Thanks and Regards,

Mohammed Zakir

Re: unable to access a course

PrashantLearnIT — Tue, 09 Dec 2025 11:13:14 GMT

Hi @rabahT

What email you have loggedin to the learning portal?

Re: unable to access a course

rabahT — Tue, 09 Dec 2025 13:24:00 GMT

Hi @PrashantLearnIT,

I used my professional email address, and I only have an account with this one.

Re: unable to access a course

PrashantLearnIT — Tue, 09 Dec 2025 14:21:43 GMT

Hi @rabahT

Are you still having an issue?

Re: unable to access a course

rabahT — Tue, 09 Dec 2025 14:26:44 GMT

hi @PrashantLearnIT

right now its working well, the problem has been resolved.

Re: unable to access a course

Mohammed8 — Tue, 09 Dec 2025 15:02:48 GMT

Hi @rabahT

You can close this thread if your issue is solved. and post the resolution/solution in same thread so it helps others

Regards,

Mohammed Zakir