question Can't login after changing user ID in Community Central forum

Can't login after changing user ID

CheEski — Fri, 26 Dec 2025 16:51:36 GMT

Hello,

I changed my user ID on my main ServiceNow account from my corporate email address to my private email.

Since then, I can no longer log in to learning, community, or support. I end up in an endless reload-loop on learning, an immediate "Authentication Unsuccessful" on community, and "Sorry, you can't login with this ServiceNow ID" on support.

I can still log in to developer.servicenow.com and use my PDI.

How can I get support with this issue?

Best wishes

Re: Can't login after changing user ID

Matthew_13 — Sat, 27 Dec 2025 18:55:47 GMT

What you’re running into is a known issue that can happen afteer changing the email user ID on a ServiceNow ID. Even though the ID itself updates, not all ServiceNow services Learning, Community, Support always resync correctly which leads to the login loops and authentication errors you’re seeing. The Developer site and PDIs tend to be more forgiving, which is why those still work.

Unfortunately, there isnt a self-service fix for this. The recommended path is to contact ServiceNow ID / Account Support so they can realign your identity across all platforms. The best way to do that is to submit a case through the ServiceNow Support portal using the ServiceNow ID / Login Issues category.

If you can’t open a case directly because of the login issue, the Community usually advises reaching out through the ServiceNow Support contact page and explicitly mentioning that the problem started after changing the ServiceNow ID email address.

This is an account synchronization issue on their side, not anything you can resolve locally.

@CheEski - Please mark as Accepted Solution and Thumbs Up if you find Helpful!!

Re: Can't login after changing user ID

Simon Hendery — Sat, 27 Dec 2025 20:40:51 GMT

This reply is #AI_Slop and not helpful.

Assuming you can log into ServiceNow University using one of your email addresses, do that.

Open a support case there, explaining what's happened, including giving them both the old and the new emails.

Re: Can't login after changing user ID

Matthew_13 — Sat, 27 Dec 2025 20:46:17 GMT

@Simon Hendery Hey there — let’s keep things respectful and constructive. Making threats or assumptions about AI use isn’t really in the spirit of this community, regardless of rank. If there’s nothing helpful to add, it’s best to move on.

Thanks for understanding.

#NoOnlineBullies#

Re: Can't login after changing user ID

Simon Hendery — Sat, 27 Dec 2025 20:51:05 GMT

Unlike you, I actually answered the question.

#No_AI_slop

Re: Can't login after changing user ID

Vasanthi_L — Fri, 02 Jan 2026 08:35:15 GMT

Hi CheEski ,

I’m facing the same issue after changing my ServiceNow user ID from my corporate email to a personal email.

I’m unable to log in to ServiceNow Learning but I can still access Community and my PDI.

I sent an email to web_support@servicenow.com, and after sending the email an incident was automatically raised for this issue.
I’m not sure yet if this will fully resolve it, but sharing this in case it helps you raise a request with the support team as well.

If I receive any updates or a resolution, I’ll be happy to share it here .

Thankyou

Regards,
Vasanthi Lankada

Re: Can't login after changing user ID

JuhiP — Tue, 05 May 2026 03:54:28 GMT

Hi @Vasanthi_L

Did it solve the issue?
I am facing similar issue and have mailed to the mentioned email address. How much time can I expect for the incident to be created?