question Re: Script not working as expected in Community Central forum

Script not working as expected

pardhiv — Thu, 08 Jan 2026 04:56:44 GMT

I am trying to create 3 reports,
1. To show servers that are in scope (Operational status = operation AND install status = installed, Environment=Production) (Count 1424)

2. Servers that are in scope mapped to a application , (used sysId is one of and called a Script include) - 559 seems realistic

3. Servers that are in Scope and not mapped to a application (used sysId is one of and called a Script include) -Number is more than servers that are in Scope

unMappedSrvr: function() { var unMapdServer = []; var inScopeQuery = gs.getProperty('inscope.server.app.mapping');// Used same property for Mapped servers too var grSer2 = new GlideRecord('cmdb_ci_server'); //grSer2.addEncodedQuery(inScopeQuery ); //Seems like this failing , return count shows more thanCIs as per below scope , returns 9000~ grSer2.addEncodedQuery('install_status=1^environment=Production^operational_status=1'); //This is same filter as property, count is within scope, returns 751 grSer2.query(); while (grSer2.next()) { var grCrel = new GlideRecord('cmdb_rel_ci'); grCrel.addQuery('child', grSer2.sys_id); grCrel.addQuery('parent.sys_class_name', 'INSTANCEOF', 'cmdb_ci_service_discovered'); grCrel.query(); if (!grCrel.next()) { unMapdServer.push(grSer2.sys_id.toString()); } while (grCrel.next()) { var grDrel = new GlideRecord('cmdb_rel_ci'); grDrel.addQuery('child', grCrel.parent); grDrel.addQuery('parent.sys_class_name', 'cmdb_ci_business_app'); grDrel.query(); if (!grDrel.next()) { unMapdServer.push(grSer2.sys_id.toString()); } } } return unMapdServer.join(','); },

Re: Script not working as expected

Chaitanya ILCR — Thu, 08 Jan 2026 05:11:59 GMT

Hi @pardhiv ,

Are you getting results when you call the script in the background script?if yes

There is a checkbox called Sandbox Enabled on the script include table make it true and try

Regards

Chaitanya

Re: Script not working as expected

Ankur Bawiskar — Thu, 08 Jan 2026 05:51:56 GMT

@pardhiv

-> gs.getProperty() won't work in client callable script include when it's called from a reporting filter condition as it will be executed on client side.

I have faced similar challenge earlier and was surprised to know this drawback.

Instead you can query sys_properties table with that property name and get the value and then use

I shared solution for this in 2022

Client Callable Script include issue as script filter in reports

Before: I am using gs.getProperty() and it didn't give result

After: I used GlideRecord to query properties and used and it worked

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Script not working as expected

sivasankaris — Thu, 08 Jan 2026 08:52:56 GMT

Hi @pardhiv ,

I can see that there is some logic issues in the code, which may cause the mismatching in count

First One: You are using two grCrel.next() function along with if and while here

" if (!grCrel.next()) { ...

while (grCrel.next()) {" which is wrong because consider below scenarios

Scenario 1: When Server has NO relations, it will work fine

Step What happens

grCrel.next()	returns FALSE
IF block	runs → push server
while(grCrel.next())	returns FALSE → loop skipped

BUT

Scenario 2:Server HAS relations (example: 2 relations) Rel1, Rel2

IFCondition: !grCrel.next()here our rel1 is checked and cursor is moved to rel2.

while(grCrel.next()) here in the while loop rel2 is checked, so rel1 will always be skipped

Second One: You are pushing server inside the loop which is causing the duplicates

in this code portion:

while(..){

{if (!grDrel.next())

{ unMapdServer.push(grSer2.sys_id.toString()); }}

Consider: If server 1 has 3 discovered service, none of these services are linked to business application means the same server will be pushed 3 times in the array

So the corrected code is...

unMappedSrvr: function() {

    var unMapdServer = [];
    var inScopeQuery = gs.getProperty('inscope.server.app.mapping'); 
    var grSer2 = new GlideRecord('cmdb_ci_server');

    grSer2.addEncodedQuery('install_status=1^environment=Production^operational_status=1');
    grSer2.query();

    while (grSer2.next()) {

        var isUnmapped = false;

        var grCrel = new GlideRecord('cmdb_rel_ci');
        grCrel.addQuery('child', grSer2.sys_id);
        grCrel.addQuery('parent.sys_class_name', 'INSTANCEOF', 'cmdb_ci_service_discovered');
        grCrel.query();

        // 1 If NO discovered service relation
        if (!grCrel.hasNext()) {
            isUnmapped = true;
        }

        // 2 If discovered services exist, check business app mapping
        while (!isUnmapped && grCrel.next()) {

            var grDrel = new GlideRecord('cmdb_rel_ci');
            grDrel.addQuery('child', grCrel.parent);
            grDrel.addQuery('parent.sys_class_name', 'cmdb_ci_business_app');
            grDrel.query();

            // If service NOT linked to business app
            if (!grDrel.hasNext()) {
                isUnmapped = true;
                break; // stop checking further services
            }
        }

        // 3 Push only once
        if (isUnmapped) {
            unMapdServer.push(grSer2.sys_id.toString());
        }
    }

    return unMapdServer.join(',');
}

Fix I applied

1) hasNext() ==> if (!grCrel.hasNext()) { ... } -> only checks if record exists, will not move the cursor to next record.

2)Handled duplicates ==> I avoided pushing the server inside the loop. Instead, I used a flag to mark the server as unmapped and immediately broke out of the loop when the condition was met. After exiting the loop, I pushed the server only once, which prevents duplicate entries.

I have made lot of efforts for this , if you find these useful please mark it as helpful and please accept my solution...

Best Regards,

SIVASANKARI S

ITOM Engineer

Re: Script not working as expected

Ankur Bawiskar — Fri, 09 Jan 2026 03:08:36 GMT

@pardhiv

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Script not working as expected

Ankur Bawiskar — Fri, 09 Jan 2026 06:17:29 GMT

@pardhiv

I think the response you marked correct is not valid as that doesn't answer your gs.getProperty() question.

the solution I shared talks about workaround for gs.getProperty() as it doesn't work in script include report filter conditions.

Please mark appropriate response as correct so that it helps future members.