question PDI offline in Community Central forum

PDI offline

haziq_ab — Thu, 08 Jan 2026 11:37:59 GMT

Can anybody helped me with my PDI, its offline and not waking up

Re: PDI offline

CN-L — Thu, 08 Jan 2026 15:33:09 GMT

This happens occasionally. If you search the community there are plenty of similar posts and the only real options are to either:

a. wait it out

b. release your instance then request a new one

Re: PDI offline

AndersBGS — Thu, 08 Jan 2026 15:56:31 GMT

Hi @haziq_ab ,

As you might know, there is no support available for PDIs, hence you're limited to two options. Either wait till it comes online again, or release your instance and request a fresh installation.

Re: PDI offline

Sarthak Kashyap — Thu, 08 Jan 2026 16:01:09 GMT

Hi @haziq_ab ,

ServiceNow does not provide support for PDIs, so you can either wait or release the current instance and request a new one

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

Re: PDI offline

Sandeep Rajput — Thu, 08 Jan 2026 16:18:30 GMT

@haziq_ab Wait for some time, and see if the PDI wakes up again. Similar issues have been reported by several users in the past. Unfortunately, there is no official support available for PDIs, either you can wait for some time to see if the instance revives or you can request for a new PDI instance.

Re: PDI offline

Aditya_hublikar — Thu, 08 Jan 2026 17:28:15 GMT

Hello @haziq_ab ,

These same issue face my colleagues . As there is no any support or solution for PDI isuue . You just need to wait or you can request new instance .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

Re: PDI offline

its_SumitNow — Fri, 09 Jan 2026 09:34:20 GMT

Hi @haziq_ab

You don't need to worry a little about that, Your PDI will be restored within 2 days, Most probably I think the moment I am answering your question, Your PDI might have came back online 🙂

But Still if in extremely rare case your PDI doesn't comes back then release it and request for new one

if my response proved beneficial to you then kindly mark helpful & accept it as solution !

Warm Regards

Sumit Yadav

Technical Consultant