question Servicenow Flow designer showing socket time out error in Community Central forum

Servicenow Flow designer showing socket time out error

APEDDIREDDY — Thu, 08 Jan 2026 15:06:23 GMT

Hi I have flow designer calling action while testing the flow with one record
I am getting socket time out error
2. Same end point url is using different flow designer as well and it is working fine but one flow it's not working throwing error under action below screenshot taking time to load to get the response data
Not sure what is the issue
mid server is up only and End point API is working other flow as well

Mid server

Kindly please help me ASAP this is critical story

Re: Servicenow Flow designer showing socket time out error

kaushal_snow — Thu, 08 Jan 2026 15:53:31 GMT

@APEDDIREDDY ,

please go through this: https://www.servicenow.com/community/workflow-automation-forum/extend-socket-timeout-for-rest-custom-flow-designer-action/m-p/2824009

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

Re: Servicenow Flow designer showing socket time out error

sivasankaris — Thu, 08 Jan 2026 16:04:42 GMT

Hi @anilkumarp,

try increasing the glide.http.outbound.max_timeout property.

if it doesn't work try to maximize the values of below property

glide.http.connection_timeout
glide.http.outbound.max_timeout
glide.http.outbound.max_timeout.enabled
glide.http.timeout

Also, you can refer below articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794032

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815903

If this is useful , please mark it as helpful and accept my solution ...