question Is it possible to make an incident report to group incidents by subjects and that only thing that di in Community Central forum

Is it possible to make an incident report to group incidents by subjects and that only thing that di

Osvaldo3 — Mon, 12 Jan 2026 20:39:19 GMT

Im trying to see if I can make a report with the out of the box features. I need to make an incident report where i want to group incidents by subject and the only thing this is different in the working is Error: App23,Error: App30, Error: App50. I have tried creating a report but I am not seeing that possible. Am I missing something?

Re: Is it possible to make an incident report to group incidents by subjects and that only thing tha

AndersBGS — Tue, 13 Jan 2026 21:05:32 GMT

Hi @Osvaldo3 ,

Don't think it's possible and wouldn't recommend it. To have a report group by subject can cause many errors / duplicates due to space, punctuation etc.

Re: Is it possible to make an incident report to group incidents by subjects and that only thing tha

quintinmorrow — Tue, 27 Jan 2026 15:54:32 GMT

This is doable in ServiceNow, but it depends on how roles and visibility are set up. I’ve seen teams allow group-based reporting by adjusting ACLs or using assignment groups instead of individual users. Sometimes it’s cleaner to route incidents through a shared group mailbox or queue rather than direct creation. Clarifying ownership early avoids confusion when multiple people touch the same record.