question Prevent assignment group manager approving change request when state is assess in Community Central forum

Prevent assignment group manager approving change request when state is assess

Zeusascii — Sat, 10 Aug 2024 19:48:43 GMT

Hi There,

This is my first ever post to the community. I am relatively new to being a ServiceNow administrator. I would like some help implementing this requirement "Prevent assignment group manager approving change request when state is assess" This is my code below, also I can't actually tell if it is runs.

(function executeRule(current, previous /*null when async*/ ) {

var groupApproval = GlideRecord('sysapproval_group');

groupApproval.get(current.group);

var gr = GlideRecord('change_request');

gr.get(current.sysapproval);

var man = GlideRecord('change_request');

man.get(current.sysapproval.assignment_group.manager.sys_id);

if (groupApproval.assignment_group == gr.assignment_group) {

if (man == current.approver.sys_id) {

current.state = 'not_required';

return;

} else

return;

} else

return;

})(current, previous);

Any help would be appreciated

Re: Prevent assignment group manager approving change request when state is assess

Sandeep Rajput — Sun, 11 Aug 2024 05:40:50 GMT

@Zeusascii You can create a business rule like to following and cancel the approval.

Here is the script.

(function executeRule(current, previous /*null when async*/) { // Add your code here //Check if the approver is the manager of change request assignment group and change request is in Assess state if(current.parent.state=='-4'&&gs.getUserID()==current.parent.assignment_group.manager){ gs.addInfoMessage('Assignment Group Manager can not approve the change request if it is in Assess state'); current.setAbortAction(true); } })(current, previous);

Re: Prevent assignment group manager approving change request when state is assess

Zeusascii — Sun, 11 Aug 2024 06:05:08 GMT

Hi Sandeep Rajput Thank you for providing this, I will see how this works in our Dev environment. I will get back to you with my results.

Thanks a again much appreciated