https://www.servicenow.com/community/community-central-forum/how-to-change-the-topic-of-a-virtual-agent/m-p/3470523#M5862 <P>Please tell me how to change the topic for the Virtual Agent.<BR />We have implemented Teams integration and installed the ServiceNow Virtual Agent within Teams.<BR />When a conversation starts, you can select a topic, but I would like to know how to change the topics displayed here.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SotaT_0-1768901993664.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/496632iEDDF6BA07C4E3910/image-size/medium?v=v2&amp;px=400" role="button" title="SotaT_0-1768901993664.png" alt="SotaT_0-1768901993664.png" /></span></P><P>&nbsp;</P> Tue, 20 Jan 2026 09:40:00 GMT SotaT 2026-01-20T09:40:00Z https://www.servicenow.com/community/community-central-forum/how-to-change-the-topic-of-a-virtual-agent/m-p/3470523#M5862 <P>Please tell me how to change the topic for the Virtual Agent.<BR />We have implemented Teams integration and installed the ServiceNow Virtual Agent within Teams.<BR />When a conversation starts, you can select a topic, but I would like to know how to change the topics displayed here.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SotaT_0-1768901993664.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/496632iEDDF6BA07C4E3910/image-size/medium?v=v2&amp;px=400" role="button" title="SotaT_0-1768901993664.png" alt="SotaT_0-1768901993664.png" /></span></P><P>&nbsp;</P> Tue, 20 Jan 2026 09:40:00 GMT https://www.servicenow.com/community/community-central-forum/how-to-change-the-topic-of-a-virtual-agent/m-p/3470523#M5862 SotaT 2026-01-20T09:40:00Z https://www.servicenow.com/community/community-central-forum/how-to-change-the-topic-of-a-virtual-agent/m-p/3470597#M5868 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/795122">@SotaT</a>&nbsp;</P> <P>see if this helps</P> <P><A href="https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agent/task/configure-teams-promoted-topics.html" target="_blank" rel="noopener">Configure promoted topics for Conversational Integration with Microsoft Teams</A>&nbsp;</P> <P><span class="lia-unicode-emoji" title=":light_bulb:">💡</span> If my response helped, please mark it as correct <span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span> and close the thread <span class="lia-unicode-emoji" title=":locked:">🔒</span>— this helps future readers find the solution faster! <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span></P> Tue, 20 Jan 2026 10:24:59 GMT https://www.servicenow.com/community/community-central-forum/how-to-change-the-topic-of-a-virtual-agent/m-p/3470597#M5868 Ankur Bawiskar 2026-01-20T10:24:59Z