question Re: Catalog item not appearing in employee center/hub in Community Central forum

Catalog item not appearing in employee center/hub

neeluk — Wed, 21 Jan 2026 17:15:31 GMT

Hello,

I've built a catalog item in my PDI (Zurich release) which is not appearing in the employee center/hub.

The catalog items is visible in the fulfiller view.

I've noticed this since I upgraded to Zurich. All the previously built catalog items in Xanadu shows up in the employee center.

Steps taken :

1. I have made it available for Any user (see screenshot attached)

2. Not available for is empty

3. Catalog item is placed under the 'Hardware' category

4. Item exists under the Service Catalog

4. Item is Active

Am i missing something here?

Re: Catalog item not appearing in employee center/hub

MadhanMaddy — Wed, 21 Jan 2026 17:23:45 GMT

Hi @neeluk ,

Have you tried checking the Hide in Portal checkbox whether it is set to false or not. By default it'll be false but maybe accidentally if it's true. It's worth a try.

Also can you confirm me whether the portal that you're trying to add it contains those categories.
For example your category is hardware. whether hardware record is tagged with the right catalog or not. I mean is that what you're trying to add or not.

These are minor checks, but try once if this could help.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards,
Madhan

Re: Catalog item not appearing in employee center/hub

SanjivMeher — Wed, 21 Jan 2026 17:51:19 GMT

Do you have a field Availability on the form that you need to set to Desktop and Mobile?

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122620

Re: Catalog item not appearing in employee center/hub

DGAJ — Wed, 21 Jan 2026 18:04:46 GMT

Hi @neeluk ,

On the Assign Topic tab, You should assign your catalog item to a topic-You should be able to see your item.You can navaigate to content taxonomy to learn more.

*******************************************************************************************
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards,

Re: Catalog item not appearing in employee center/hub

neeluk — Wed, 21 Jan 2026 18:19:49 GMT

Hi,

Tried setting it to Desktop and Mobile but didn't work.

Re: Catalog item not appearing in employee center/hub

neeluk — Wed, 21 Jan 2026 18:20:19 GMT

Thanks a bunch !!

This solution worked. I'm able to see the catalog item on the service portal.

Re: Catalog item not appearing in employee center/hub

DGAJ — Thu, 22 Jan 2026 09:46:42 GMT

Glad it worked 😊