question Re: Inssues with Previewing Update et in Community Central forum

Inssues with Previewing Update et

ToyosiB — Tue, 27 Jan 2026 05:52:04 GMT

Please how can I resolve this issue?

Re: Inssues with Previewing Update et

Matthew_13 — Tue, 27 Jan 2026 22:23:25 GMT

Hi Buddy,

This one trips a lot of people up 🙂

What ServiceNow is telling you is that the update set contains a catalog item that already exists in your instance, and your local version is newer than the one in the update set. Because of that, ServiceNow won’t let you commit until you decide what to do with that record.

To fix it, go to the Update Set Preview Problems section and look at the catalog item error. From there, you have a few options:

Compare with local – this is usually the best first step if you’re not sure. It shows you exactly what’s different between the update set and your instance.
Skip remote update – this is the most common and safest option. It tells ServiceNow to ignore that catalog item from the update set and keep your local (newer) version.
Accept remote update – only use this if you want the version from the update set and are okay overwriting your local changes.

In most cases, especially for catalog items, you’ll want to Skip remote update, then click Run Preview Again. Once there are no remaining problems, you’ll be able to commit the update set.

Basically, ServiceNow just wants you to confirm which version should win before it moves forward.

@ToyosiB - Please mark Accepted Solution and Thumbs Up if you found Helpful 🙂

Re: Inssues with Previewing Update et

Sandeep Rajput — Wed, 28 Jan 2026 02:18:06 GMT

@ToyosiB Please refer to this video where a similar issue has been addressed https://www.youtube.com/watch?v=HYxPvTiB8wA

You can also refer to this https://www.servicenow.com/community/developer-articles/types-of-errors-causes-amp-solutions-in-update-set/ta-p/3075060 to know about such type of errors and their solution.

Re: Inssues with Previewing Update et

ToyosiB — Wed, 28 Jan 2026 03:57:18 GMT

Thanks a lot for this. I'll watch and read them

Re: Inssues with Previewing Update et

ToyosiB — Wed, 28 Jan 2026 03:58:27 GMT

Thanks a lot for this. I'll try this step. I saw those options you mentioned.