question Re: Just Finished my CSA, what is next? in Community Central forum

Just Finished my CSA, what is next?

ManarY — Mon, 09 Feb 2026 12:59:14 GMT

Hello Community,

I have just passed my CSA successfully, I have prepared for it by completing SNAF course and all of its practice labs, I am thinking of the next step, I need to build full projects on PDI that sums up all what I have learnt in real world scenarios.

I am asking what are the projects and case studies I can work on in this stage.

I plan also to study material from developer career journey in parallel.

Thank you in advance

Re: Just Finished my CSA, what is next?

Its_Azar — Mon, 09 Feb 2026 15:40:19 GMT

Hi there @ManarY

Congrats on passing your CSA

Your next step should be hands-on, end-to-end projects on your PDI, not just more theory. as you hold CSA now, guess u are good with configurations. and admin pov. but if u have CSA but not fluent with admin pov of stuff, i recommend learing that first. if u are already good with that then proceed with these:

A full ITSM setup (Incident, Change, SLAs, notifications, assignment rules)
A Service Catalog project with approvals and flows (software or access requests)
An employee onboarding/offboarding use case using catalog + flows + tasks
A small custom application with tables, ACLs, business rules, and reports
Dashboards and reports based on your project data

Also now concentrate more on Developer point of things and practice scripting (Business Rules, Script Includes, ACLs) . This should make you a good developer.

Re: Just Finished my CSA, what is next?

Ehab Pilloor — Mon, 09 Feb 2026 15:47:40 GMT

Hi @ManarY,

Congrats on passing your CSA. You can make use of NowCreate from ServiceNow to get starter stories and work on it depending on what module you want to work on.

There are some Community building challenges that you can take on for building your expertise. I am sharing one that I know below:

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-1/ta-p/2776578

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-2/ta-p/2783425

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-3/ta-p/2793175?search-action-id=429018316252&search-result-uid=2793175

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-4/ta-p/2801497

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-5/ta-p/2822477

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-6/ta-p/2842298

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-7/ta-p/2865880

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-2024-week-8/ta-p/2886078

These are detailed hands on challenges which will be a good learning moment for you.

Regards,

Ehab Pilloor