question New rebuilt Doc site not working - loading application in Community Central forum

New rebuilt Doc site not working - loading application

SlawomirJakowie — Mon, 09 Feb 2026 16:24:33 GMT

When I am signed in with my SN account, the new rebuilt Doc site is not working - it keeps 'loading application'.

It all works fine when accessing ServiceNow • Docs | ServiceNow as not logged user or in incognito.

If Docs now is an app, should it be then listed under my SSO apps available? So my account to be somehow managed by my company admin to add Docs as an app?

Re: New rebuilt Doc site not working - loading application

Tanushree Maiti — Mon, 09 Feb 2026 16:46:17 GMT

Hi SlawomirJakowie ,

Same problem I am facing also. it seems until and unless you are specifying exact valid URL, it will not work.

If you hit :Calendar reports • Washington DC Platform Analytics • Docs | ServiceNow - it will be loaded with Reading pane.

Its kind of - you are not allowed to click parent folder and navigate what it contains 😀

Re: New rebuilt Doc site not working - loading application

SlawomirJakowie — Mon, 09 Feb 2026 16:38:39 GMT

It's not loading doc app at all for me - even with specified exact valid URL.

I guess it's more about Docs being an app now and app is not added to the account scope.

Re: New rebuilt Doc site not working - loading application

JaineelPetiwale — Tue, 10 Feb 2026 12:49:44 GMT

Try in incognito, for me that's working.

Re: New rebuilt Doc site not working - loading application

Joe Walters — Tue, 10 Feb 2026 19:54:20 GMT

It's still not full working for me either.

Most of the time, (if I'm already logged) when I go to https://docs.servicenow.com, I get redirected to https://servicenow.com/docs/ and am presented with a "Loading application..." message and animated gif that never does anything and the page never ever loads.

Occasionally, however, I can get to the docs home page after I'm logged in, but it's erratic at best.

Regardless if I'm logged in/out or in incognito (but assuming I can get to a point where I can do a search), if I then do a search, I'm confident I'm not seeing all results like I used to.

For instance, if I go to the ServiceNow home page (not docs, but servicenow.com) and search for "assign service catalog", I'm presented with docs articles named "Assign Service Catalog to workspace" for the 3 most recent versions:

If I click any of these links (below), it tries to redirect me to the related articles within the Docs site but I get a Bad Request error:

Assign Service Catalog to a workspace (Yokohama)
Assign Service Catalog to a workspace (Xanadu)
Assign Service Catalog to a workspace (Washington DC)

I'm never able to get to the docs articles that I know are there (or at least used to be until ServiceNow did all their improvements).

When I do the same search within the docs site itself, these articles don't even show up in the search results.

Even the feedback mechanism is intermittently broken.