SIM task#6 & 6A

Rekha Jalle — Sat, 21 Feb 2026 18:39:07 GMT

I tried below steps. My lab is failed. Please let help me if anyone completed. 6 and 7 got failed when tried same steps which they suggested. Below is the course name.

Scripting in ServiceNow Primer course.

Create Business Rules that use GlideRecord and GlideQuery to create Problem records from
Incident records.
A. Create a GlideRecord Business Rule
1. Login to your Now Learning Platform instance as admin.
2. Select System Definition – Business Rules from your Favorites list.
3. Select New.
4. Enter the form information as listed below.
Name: Sim Task #6 Business Rule - GlideRecord
Table: Incident [incident]
Active: Selected (checked)
Advanced: Selected (checked)
When: after
Insert: Selected (checked)
Update: Selected (checked)
Filter conditions: Short description contains wi-fi
25
5. Select the Advanced tab.
6. Enter the script below in the script field.
7. Select Save.
B. Create a GlideQuery Business Rule
1. Update the GlideRecord form information as listed below.
Name: Sim Task #6A Business Rule - GlideQuery
Table: Incident [incident]
Active: Selected (checked)
Advanced: Selected (checked)
When: after
Insert: Selected (checked)
Update: Selected (checked)
Filter conditions: Short description contains memory
2. Select the Advanced tab.
26
3. Enter the script below in the script field.
4. Right-click on the form header and select Insert.
Note: When you select Insert you actually create a copy of the record with
any modified values. This is faster and easier than creating a new Business
Rule from scratch.
C. Test your Business Rules
1. Navigate to Incident > Create New.
2. Create a new Incident, enter “wi-fi is down” or something similar in the Short
description field and populate the mandatory fields with values of your choice.
3. Select Submit.
4. Repeat steps 1 and 2, populate the mandatory fields with values of your
choice, but enter “laptop needs more memory” or something similar in the
Short description field.
5. Select Submit.
6. Select Problem – Open from your Favorites list.
27
7. Verify that problems for both Incidents appear in the Problem list.
D. Inactivate your Business Rules
1. Select your Business Rules favorite.
2. Locate the Sim Task #6 and #6A - Business Rules.
3. Double-click the Active column, select false, and Save your selection for each
Business Rule.
Note: If you hold down the shift key after selecting the first row, you can
also select the second row and update both records. However, this
process may take a little practice to get used to.
4. Navigate to your course window, or tab, and validate your Sim Task.

(function executeRule(current, previous /*null when async*/ ) {

try {

var records = new GlideRecord('problem');

records.initialize();

records.setValue('short_description', current.getValue('short_description'));

records.setValue('category', 'network');

records.setValue('subcategory', 'wireless');

records.insert();

} catch (err) {

gs.addErrorMessage("A runtime error has occured" + err);

}

})(current, previous);

=====================

(function executeRule(current, previous /*null when async*/ ) {

try {

new GlideRecord('problem')

.insert({

short_description: current.getValue('short_description'),

category: 'hardware',

subcategory: 'memory'

});

} catch (err) {

gs.addErrorMessage("A runtime error has occured" + err);

}

})(current, previous);

question SIM task#6 & 6A in Community Central forum

SIM task#6 & 6A

Scripting in ServiceNow Primer course.