question How to trigger a notification using gs.eventQueueScheduled based on a RITM state change in Community Central forum

How to trigger a notification using gs.eventQueueScheduled based on a RITM state change

Prueba — Fri, 16 Aug 2024 01:59:09 GMT

It is required that when a rhythm is changed to the “waiting” state and 5 business days pass and the status is not updated, the system automatically changes the rhythm to the closed or completed state.

// Business Rule: Trigger Auto-Close on "On Hold" (-5) after 10 minutes
(function executeRule(current, previous /*null when async*/) {
if (current.state == '-5' && previous.state != '-5') {
var tenMinutesLater = new GlideDateTime();
tenMinutesLater.addseconds(10);

// Programar el evento que cerrará automáticamente el requerimiento
gs.eventQueueScheduled('close_on_hold_request', current, '', '', tenMinutesLater);
}
})(current, previous);

2. create event

3 create script action

// Script Action: Close request after 1 minute

(function process(event) {

// Obtén el GlideRecord del evento

var gr = new GlideRecord('sc_req_item');

if (gr.get(event.getValue('sys_id'))) { // Asegúrate de que el registro existe

if (gr.state == '-5') { // Verifica que el estado sea "En espera" (-5)

gr.state = '3'; // Cambia el estado a "Cerrado" (valor 3 para "Closed", ajusta si es necesario)

gr.update();

}

})(event);

I don't know what I'm doing wrong but it doesn't work

Re: How to trigger a notification using gs.eventQueueScheduled based on a RITM state change

Prueba — Fri, 16 Aug 2024 02:27:29 GMT

It's 5 days but I'm doing it with 10 seconds to do the test.

and the business rule is executed after the status changes to "on hold"

Re: How to trigger a notification using gs.eventQueueScheduled based on a RITM state change

Prueba — Fri, 16 Aug 2024 02:33:40 GMT

It is important to say that it does execute the event and what is failing is the action script

Re: How to trigger a notification using gs.eventQueueScheduled based on a RITM state change

Community Alums — Fri, 16 Aug 2024 04:35:04 GMT

Hi @Prueba, I tried your problem in my PDI, please make changes in Business Rule

Add event like below line

gs.eventQueue('close_on_hold_request',current,current.number,tenMinutesLater);

You are passing an extra parameter here.

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

Re: How to trigger a notification using gs.eventQueueScheduled based on a RITM state change

Prueba — Fri, 16 Aug 2024 13:43:27 GMT

Hello @Sarthak I made the change in the business rule but it does not make the change and "gs.eventQueueScheduled" must be used so that it is scheduled and executed 10 seconds later