question How to Provide an Excel Template Download in Service Catalog (Same Window) in Community Central forum

How to Provide an Excel Template Download in Service Catalog (Same Window)

Sachin Gavhane — Tue, 24 Feb 2026 08:55:45 GMT

Hi Everyone,

I need to provide an Excel template for end users to download from a Service Catalog item.

I would like to display a catalog variable labeled “Download the Excel Template”, and when users click it, the file should download in the same window (not open a new tab).

Could you please advise:

Which type of catalog variable should I use?
What is the best way to attach and reference the Excel file?
How can I configure it so the download works smoothly in the same window?

Thank you in advance for your guidance!

__________________________________
I tried using variable of type URL / Rich text label but could not achieve the above requirement.
Somewhere i ready variable of type Macro -- but i am unable to see variable of type Macro

_______________________________________________________________________

Requesting help

Re: How to Provide an Excel Template Download in Service Catalog (Same Window)

Ankur Bawiskar — Tue, 24 Feb 2026 09:10:52 GMT

@Sachin Gavhane

Couple of approaches

1) Add file to your catalog item, use Rich Text Label variable and add the link to that sys_attachment record

search in sys_attachment and grab that record sysId

In variable click and add link and add that sysId by forming URL

Output:

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Re: How to Provide an Excel Template Download in Service Catalog (Same Window)

Tanushree Maiti — Tue, 24 Feb 2026 09:33:53 GMT

Hi @Sachin Gavhane

You can achieve it two ways.

1)Easiest one - Add excel file to sys_attachment.

Create an Attachment type variable and configure like given below and link that sys_attachment path

2) Using Macro (Type Custom)

Enable a variable in catalog item to download exce... - ServiceNow Community

Re: How to Provide an Excel Template Download in Service Catalog (Same Window)

Sachin Gavhane — Tue, 24 Feb 2026 13:42:42 GMT

if we put it in the same frame @Ankur Bawiskar then the page gets refreshed and I guess whatever user has filled get erased

Re: How to Provide an Excel Template Download in Service Catalog (Same Window)

Ankur Bawiskar — Tue, 24 Feb 2026 14:02:29 GMT

@Sachin Gavhane

yes that's any browser behavior. Since it's trying to open in same tab and if variables are populated then this will happen.

Your requirement is just to download the file and it will be downloaded then why not give target as _blank

I tried with variable of type URL and seems it's working try that

give default value as the relative URL

Output

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Re: How to Provide an Excel Template Download in Service Catalog (Same Window)

Ankur Bawiskar — Wed, 25 Feb 2026 02:59:51 GMT

@Sachin Gavhane

Hope you are doing good.

Did my reply answer your question?

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