question App Error During Exam Submission – Unable to Log In After Crash in Community Central forum

App Error During Exam Submission – Unable to Log In After Crash

Nguyen Van Au — Sun, 01 Mar 2026 14:18:02 GMT

Hello, I encountered an issue during my exam.

I was checking in my submission when an error occurred.
After I clicked OK, the app closed.
When I tried to log in again, it was unsuccessful.

Please help me.

Tanushree Maiti — Sun, 01 Mar 2026 14:57:19 GMT

If you've experienced the technical issue during your Certified Application Developer (CAD) exam submission, you should immediately log a case .

Go to the Now Learning (ServiceNow University) Portal: Navigate to the "Help & Support" or "Cases" section.
Raise a Ticket: Create a case for the technical issue you faced during your proctored exam.

GlideFather — Sun, 01 Mar 2026 17:13:09 GMT

go to SN University > Help Centre and create a case from there, explain your situation and you will get assistance.

I cannot tell you what will happen but that's the only place to get help.

Wish you best of luck!

Nguyen Van Au — Thu, 05 Mar 2026 01:28:50 GMT

Tks for your support,
I have a ticket for this issue

Nguyen Van Au — Thu, 05 Mar 2026 01:29:10 GMT

Yes, i have a ticket for this issue