question Approver change / Approval routing Automation In ServiceNow in Community Central forum

Approver change / Approval routing Automation In ServiceNow

SambitRath — Tue, 03 Mar 2026 07:58:43 GMT

Dear All,

I wanted to automate the approval delegation in the task(change Request, Service Request ) or in any other requests in ServiceNow which requires approval and the auto assignment or re assignment will happen based on the availability of the back up approver or delegate approver.

Please suggest the prerequisites and flow in detail to implement the same.

Thanks,

Sambit

Re: Approver change / Approval routing Automation In ServiceNow

Ankur Bawiskar — Tue, 03 Mar 2026 08:30:52 GMT

@SambitRath

You can use OOTB Delegation for Approvals

You simply set approval for whatever user you want and create a delegate for that user. System will send approval email etc to that delegate person

Delegate approvals and tasks to another user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Approver change / Approval routing Automation In ServiceNow

SambitRath — Tue, 03 Mar 2026 08:50:58 GMT

Hi Ankur,

Thanks for your reply.

But my requirement is to automate the approval say ; Approval not done in 24/48 hour ,Then

Approval notification will be triggered to the back up approver/Delegate automatically.

Let me know if we can achieve that via flow designer or any other configurations???

Re: Approver change / Approval routing Automation In ServiceNow

Ankur Bawiskar — Wed, 04 Mar 2026 03:16:34 GMT

@SambitRath

see this link for approval reminder logic, separate flow will be required for this

Approval Reminder Using Flow Designer

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Approver change / Approval routing Automation In ServiceNow

its_SumitNow — Wed, 04 Mar 2026 12:21:14 GMT

Hi @SambitRath

If you want to do it via Change, Then please have a look on change models,

https://www.servicenow.com/docs/r/it-service-management/change-management/change-models.html?contentId=fk5JJfbamYMw9j9I6MF_RQ

For Service Request you can use the flow designer

I hope my response helps, if further help needed , you can ask 🙂

Regards

Sumit