question Is the knowledge checkbox on the incident form being "retired"? in Community Central forum

Is the knowledge checkbox on the incident form being "retired"?

Suzy_Hyslip — Wed, 04 Mar 2026 13:18:49 GMT

My organization is about to implement Now Assist. I have seen some conversation that suggests the knowledge checkbox used to create knowledge from the incident form will no longer be used when Now Assist is implemented. Is this true? I would like to know so that I can inform the teams in my org. that create knowledge articles.

Re: Is the knowledge checkbox on the incident form being "retired"?

GlideFather — Wed, 04 Mar 2026 17:16:57 GMT

Hi @Suzy_Hyslip,

if you are asking whether the Now Assist's "KB generation" AI Skill will disallow to write KB articles, then no.

You can select whether you want a draft to be generated by Now Assist, then you can eventually edit it or to compose it fully yourself.

DOes it answer your question?

Re: Is the knowledge checkbox on the incident form being "retired"?

prerna_sh — Thu, 05 Mar 2026 06:43:16 GMT

Hi @Suzy_Hyslip ,

No, the knowledge checkbox on the incident form will not be removed when Now Assist is implemented. Now Assist introduces like "Generate Article" in the Now Assist panel or a "Create Knowledge" UI action on Form.

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Re: Is the knowledge checkbox on the incident form being "retired"?

brianlan25 — Thu, 05 Mar 2026 19:46:21 GMT

I think Suzy is referring to the checkbox that is on the incident form. If checked it will automatically start a knowledge article once an incident gets closed.