question Re: What is ServiceNow in Community Central forum

What is ServiceNow

zhanglixun — Fri, 06 Mar 2026 04:48:35 GMT

Re: What is ServiceNow

yashkamde — Fri, 06 Mar 2026 05:06:05 GMT

ServiceNow is a cloud based platform for building and managing application that are workflow driven.

Key Features :

1) IT Service Management (ITSM) : Ticketing system for incidents, problems, and change requests.

Workflow Automation: Automates repetitive tasks across IT, HR, finance, and customer service.

2) AI & Predictive Intelligence: Identifies issues before they occur, reducing downtime.

3) Custom Applications: Organizations can build tailored apps using ServiceNow’s platform.

4) Integration: Connects with other enterprise tools (ERP, CRM, cloud services).

If my response helped mark as helpful and accept the solution.

Re: What is ServiceNow

yashkamde — Fri, 06 Mar 2026 05:07:29 GMT

Also Refer this,
What is ServiceNow?

Re: What is ServiceNow

Aditya_hublikar — Fri, 06 Mar 2026 05:14:02 GMT

Hello @zhanglixun ,

Welcome to ServiceNow community buddy !!!

You can refer this threads :

https://www.servicenow.com/in/what-is-servicenow.html?state=seamless

https://www.servicenow.com/community/training-and-certifications/what-is-servicenow-amp-where-do-i-fit-servicenow-foundations-1/ta-p/3444142

https://www.servicenow.com/community/servicenow-ai-platform-articles/what-is-servicenow-a-strategic-view-for-it-leaders/ta-p/3492846

ServiceNow all capabilities :

Watch this : https://youtu.be/yf6BOswaex4

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: What is ServiceNow

SohamTipnis — Fri, 06 Mar 2026 05:17:58 GMT

Hi @zhanglixun,

Welcome to the ServiceNow family!!!🎉🎊

You can simply start from watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow Documentation.

All the best 😉👍

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&course_id=92e0b5fb97d742506eedb30e6253afd0&s=1&ssa=3

ServiceNow Docs: https://www.servicenow.com/docs/

ServiceNow University: https://learning.servicenow.com/now/lxp/home

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Re: What is ServiceNow

Tanushree Maiti — Sat, 07 Mar 2026 13:25:05 GMT

Hi @zhanglixun

ServiceNow is a cloud-based AI-driven platform that automates enterprise workflows to streamline processes, improve efficiency, and enhance customer experiences through customization and extensibility. ServiceNow solutions build and operate business processes that are workflow driven.

ServiceNow has a range of products tailored to meet the specific needs of businesses.

ServiceNow IT management products
IT Service Management (ITSM)
IT Operations Management (ITOM)
Strategic Portfolio Management (SPM)
IT Asset Management (ITAM)

ServiceNow CRM products
Customer Service Management (CSM)
Field Service Management (FSM)
Sales and Order Management

ServiceNow employee experience products
HR Service Delivery (HRSD)
Talent Development
Workplace Service Delivery (WSD)
Legal Service Delivery (LSD)

ServiceNow cybersecurity and resilience products
Security Operations (SecOps)
Integrated Risk Management (IRM)
Business Continuity Management (BCM)
Third-Party Risk Management (TPRM)
ESG Management

ServiceNow finance and supply chain management products
Sourcing and Procurement Operations (SPO)
Accounts Payable Operations (APO)
Supplier Lifecycle Operations (SLO)

ServiceNow hyper automation and low-code products
Automation Engine
Integration Hub (IH)
App Engine

ServiceNow data security and privacy products
ServiceNow Vault

ServiceNow AI products
AI Agents
Now Assist
AI Control Tower

If you want to Learn about ServiceNow - Login into ServiceNow University ->starts exploring with Welcome to ServiceNow course .

Re: What is ServiceNow

Vaishnavi Lathk — Mon, 09 Mar 2026 05:21:36 GMT

Hello,

ServiceNow is a cloud-based enterprise AI platform designed to automate workflows, connect disparate systems, and digitize processes across an organization, moving them from manual, email-based, or spreadsheet-driven work to a centralized system of action. Often described as a "platform-as-a-service" (PaaS), it provides a single pane of glass for IT, employees, and customers.

Core Offerings & Workflows

ServiceNow's "Now Platform" is built around four main workflow pillars:
1) IT Workflows: Includes IT Service Management (ITSM), IT Operations Management (ITOM) for visibility and AIOps, IT Asset Management (ITAM), and Security Operations.

2) Employee Workflows: Includes HR Service Delivery (HRSD) for onboarding, Legal Service Delivery, and Workplace Service Delivery.

3) Customer Workflows: Focuses on Customer Service Management (CSM), Field Service Management, and Sales & Order Management.

4) Creator Workflows: Provides low-code/no-code tools (App Engine) for building custom applications.

Key ServiceNow Links & Resources

Below are the primary links to access ServiceNow documentation, support, community, and training:

1. Primary Platforms & Information
ServiceNow Official Homepage: https://www.servicenow.com
What is ServiceNow? (Official Guide): https://www.servicenow.com/what-is-servicenow.html
Now Platform Overview: servicenow.com

2. Documentation & Support
ServiceNow Documentation (Product Docs): https://docs.servicenow.com
Now Support (HI Portal): https://support.servicenow.com
Support & Troubleshooting (Knowledge Base): https://support.servicenow.com/kb

3. Community & Developer
ServiceNow Community: servicenow.com
Developer Site (PDI - Personal Developer Instances): https://developer.servicenow.com
Community Forums: servicenow.com

4. Training & Store
ServiceNow University (Now Learning): https://nowlearning.servicenow.com
ServiceNow Store (Apps & Integrations): https://store.servicenow.com

Key Technical Documentation Links
ITOM/OT Licensing: https://www.servicenow.com/docs/r/it-operations-management/service-mapping/link-services-to-services.html
Employee Service Management (Quick Links): https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/emp-center-quick-link-config.html
Service Portal Content Management: https://www.servicenow.com/docs/r/platform-user-interface/content-management-system/t_ConfigureContentLinks.html
Mobile App Configuration: https://www.servicenow.com/docs/r/mobile/universal-linking-support-urls.html
Admin Center/Adoption Blueprints: https://www.servicenow.com/docs/r/yokohama/platform-administration/c_EnableLinksToServiceNowRecords.html

What is the "Now Platform"?

The Now Platform includes a unified database, a standard user interface (including Next Experience UI), and AI-powered automation tools. It is designed to act as a central hub that connects existing tools (like SAP, Microsoft, Oracle) through IntegrationHub.

Key Feature - AI Search/Genius Results:

https://www.servicenow.com/docs/r/platform-user-interface/content-management-system/t_LinkToContent.html

Key Feature - Integration Hub:

https://www.servicenow.com/docs/r/platform-administration/r_ServiceNowProvidedintegrations.html
Thanks