question Pearson vue related in Community Central forum

Pearson vue related

shivaniindu — Mon, 09 Mar 2026 09:05:25 GMT

“Hi everyone, I will be taking an exam via Pearson VUE online proctoring.

Can someone please confirm whether the built-in laptop camera is acceptable, or if an external webcam is required?”

Re: Pearson vue related

AnirudhKumar — Mon, 09 Mar 2026 15:27:22 GMT

Hi Shivani,

Your built-in laptop camera is sufficient. They have that requirement because if the person monitoring you during the exam hears any sound nearby he will ask you to turn your laptop around , or even carry it around to confirm nobody's near you providing the answers.

As long your laptop does not weigh a ton and it is not difficult to carry it, you are ok 😀

Re: Pearson vue related

Tanushree Maiti — Mon, 09 Mar 2026 15:42:02 GMT

Hi @shivaniindu

Check this one. https://www.pearsonvue.com/content/dam/VUE/vue/en/documents/tech-specs/online-proctored/onvue-technical-requirements.pdf#:~:text=The%20webcam%20may%20be%20internal%20or%20external.,and%20shoulders%20are%20visible%20within%20the%20webcam.

Re: Pearson vue related

Community Alums — Mon, 09 Mar 2026 15:55:17 GMT

@shivaniindu - I finished my exam last week. An external camera isn't required, so just use your built-in one. Test it first, and be sure to restart your laptop before starting. Make sure all other apps are closed; I had a plugin issue that forced me to reschedule and change laptops, so definitely double-check your background processes!

Re: Pearson vue related

Aditya_hublikar — Mon, 09 Mar 2026 17:35:38 GMT

Hello @shivaniindu ,

I personally recommend you just try to give exam from servicenow exam center , because if any glitch happens then it get sort out by them(servicenow exam staff) . Incident happened with my colleague, so he advice me dont try to give from your device or from home . Always prefer servicenow exam center for mainline exams 🙂 .

Re: Pearson vue related

SohamTipnis — Mon, 09 Mar 2026 17:38:58 GMT

Hi @shivaniindu,

You can refer to this ServiceNow University link; this will help you clear all your doubts:

https://learning.servicenow.com/lxp/en/credentials/transitioning-from-webassessor-to-pearson-vue-faq?id=kb_article_view&sysparm_article=KB0013209

You can refer to these images:

All the very best for your exam. 😉👍

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10