Unable to assign user in Task form after importing SPM Success Pack in Demo Instance

RamchandarK — Tue, 10 Mar 2026 07:48:47 GMT

I have imported the Success Pack for ServiceNow Strategic Portfolio Management (SPM) into a demo instance. After the installation, I opened a Task form and attempted to assign a user in the Assigned To field.

However, when I search for users in the Assigned To field, the system displays "No records available", and no users are listed for selection. I am able to select an Assignment Group, but I cannot assign any user to the task.

Steps to Reproduce:

Import the SPM Success Pack into the demo instance using "projects" module.
Open a Task record.
Select an Assignment Group.
Click on the Assigned To field and search for users.

Actual Result:
The system shows "No records available" and does not display any users.

Expected Result:
Active users should be available for selection in the Assigned To field so that tasks can be assigned to individual users.

Additional Information:

The issue occurs after importing the SPM Success Pack.
Assignment groups can be selected, but users are not listed.
Instance type: Demo instance.

Please investigate why users are not appearing in the Assigned To field and advise on the required configuration or fix.

question Unable to assign user in Task form after importing SPM Success Pack in Demo Instance in Community Central forum

Unable to assign user in Task form after importing SPM Success Pack in Demo Instance