question Apt training for walkup experience in Community Central forum

Apt training for walkup experience

KiranKumarN3260 — Wed, 11 Mar 2026 11:00:34 GMT

Hi Team,

I want to know the servicenow university course for walkup experience. May I know the link or downloadable PDF location for the same please.

Re: Apt training for walkup experience

GlideFather — Wed, 11 Mar 2026 16:56:33 GMT

Hi @KiranKumarN3260,

the SN University's trainings aren't downloadable and neither in pdf format... Also I haven't found anything explicitly dedicated to walk-up experience. That might be a part of some ITSM simulators or implementation courses, but not standalone class...

If you want a downloadable PDF, then I would recommend to search the Best Practice Library (formerly known as Now Create)

These PDFs might be too technical... but I don't think it's possible to meet your requirements

Re: Apt training for walkup experience

ashleyharve — Fri, 13 Mar 2026 11:22:29 GMT

Training for walk-up support usually works best when it focuses on real scenarios rather than only system navigation. I’ve seen teams benefit from practicing how to quickly log requests, guide users through simple fixes, and decide when something needs escalation. That kind of hands-on practice tends to prepare people much better for the pace of walk-up support.