https://www.servicenow.com/community/community-central-forum/i-need-to-activate-in-workspace-escalate-case-in-retail-store/m-p/3506598#M6347 <P>Hi Team,</P><P>&nbsp;</P><P>In CSM workpsace I need to add UI action - Escalate case , which have retails case inquiry application RSI record I need to add escalate case button , How i can achieve this in workspace</P> Thu, 12 Mar 2026 10:36:28 GMT jaiho_rai 2026-03-12T10:36:28Z https://www.servicenow.com/community/community-central-forum/i-need-to-activate-in-workspace-escalate-case-in-retail-store/m-p/3506598#M6347 <P>Hi Team,</P><P>&nbsp;</P><P>In CSM workpsace I need to add UI action - Escalate case , which have retails case inquiry application RSI record I need to add escalate case button , How i can achieve this in workspace</P> Thu, 12 Mar 2026 10:36:28 GMT https://www.servicenow.com/community/community-central-forum/i-need-to-activate-in-workspace-escalate-case-in-retail-store/m-p/3506598#M6347 jaiho_rai 2026-03-12T10:36:28Z https://www.servicenow.com/community/community-central-forum/i-need-to-activate-in-workspace-escalate-case-in-retail-store/m-p/3506616#M6348 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/507252">@jaiho_rai</a>&nbsp;</P> <P>what did you start with and where are you stuck?</P> Thu, 12 Mar 2026 10:45:30 GMT https://www.servicenow.com/community/community-central-forum/i-need-to-activate-in-workspace-escalate-case-in-retail-store/m-p/3506616#M6348 Ankur Bawiskar 2026-03-12T10:45:30Z