question Finding scripts in Community Central forum

Finding scripts

bhattahemas — Sat, 14 Mar 2026 10:24:09 GMT

how to find what scripts are running in the background when we perform anything like clicking an ui action button, a modal opening and the record is changing state to close complete but in the ui action is is not defined, updating the state to close complete is done through another script

Re: Finding scripts

Tanushree Maiti — Sat, 14 Mar 2026 12:09:58 GMT

Hi @bhattahemas

You are getting Modal pop-ip , because it is defined somewhere in your UI action with GlideModal .

For pop-up page it is a UI page.

e.g a line in UI action

var gm = new GlideModal('ui_page_name', false, 400);

First for better understanding GlideModal, refer :

https://www.servicenow.com/docs/r/zurich/api-reference?topicPivot=crapiref-c_GlideModalV3API

https://davidmac.pro/posts/2022-02-08-glidemodal/

https://www.servicenow.com/community/itsm-articles/how-to-open-a-ui-page-in-a-popup-window-glidemodal-from/ta-p/3467929

GlideModal API for use in the native back-end UI. It has replaced the deprecated GlideWindow and GlideDialogWindow API's.

Re: Finding scripts

miftikhar20 — Sat, 14 Mar 2026 12:22:43 GMT

Hi @bhattahemas ,

You can check the code of UI action it must be calling some UI page, and some kind of script i.e. client script, script include, etc. You will find the code related that state change somewhere in that script.

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Finding scripts

GlideFather — Sat, 14 Mar 2026 12:57:54 GMT

Hi @bhattahemas

i would check business rules applied on that table.

if you have, you can try /code slashcommand with SN UTILS browser