question Verification code in Community Central forum

Verification code

JacyntheT — Mon, 16 Mar 2026 14:42:33 GMT

I'm trying to connect to Service now university, it asked me to enter the verificaiton code sent to my email. Normally it works well but this morning I don't receive the code to my email. I have to complete a course and the instance will expire today.

Re: Verification code

GlideFather — Mon, 16 Mar 2026 16:44:22 GMT

Hi @JacyntheT,

have you set any other MFA option? If so, you should see this option to change the method:

Eventually click the Need assistance with sign in below the submit button.

Good luck!

Re: Verification code

Aditya_hublikar — Mon, 16 Mar 2026 17:39:23 GMT

Hello @JacyntheT ,

Yes this happens sometime 🙂

you can refer this threads :

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/not-receiving-email?id=kb_article_view&sysparm_article=KB0012116

https://www.servicenow.com/community/training-and-certifications/i-am-no-longer-getting-verification...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

Re: Verification code

JacyntheT — Mon, 16 Mar 2026 20:24:04 GMT

No I didn't set another MFA options so I didn't have change verification method. I clicked on Need assistance and opened a ticket.

Re: Verification code

JacyntheT — Mon, 16 Mar 2026 20:26:16 GMT

Thanks but I didn't set another MFA options. I opened a ticked earlier but waiting for now.

Re: Verification code

GlideFather — Mon, 16 Mar 2026 21:14:43 GMT

Perfect @JacyntheT let's hope that it will be resolved before that instance is reclaimed... good luck!

Re: Verification code

JacyntheT — Thu, 19 Mar 2026 02:03:03 GMT

It is now solved. They added me to Email Address Bounce Removal List.

Re: Verification code

JacyntheT — Thu, 19 Mar 2026 02:03:56 GMT

It is now solved. They added me to Email Address Bounce Removal List.