question Re: How to use GlideAjax? in Community Central forum

question Re: How to use GlideAjax? in Community Central forum https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3512003#M6437 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> ,<BR /><BR />Hope you are doing well.<BR /><BR />Try to use the below code snippets.<BR /><BR /><SPAN>1. The Script Include : <BR /></SPAN></P><UL class=""><LI><SPAN class=""><STRONG>Step 1:</STRONG><SPAN> </SPAN>You must check the<SPAN> </SPAN><STRONG>"Client callable"</STRONG><SPAN> </SPAN>box.<BR /></SPAN></LI><LI><SPAN class=""><STRONG>Step 2: <BR /></STRONG></SPAN></LI></UL><LI-CODE lang="markup">var UserDetailsUtils = Class.create(); UserDetailsUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { // Connects to the Ajax system getDept: function() { // 1. Get the User ID var userId = this.getParameter('sysparm_user_id'); // 2. Look up the User record in the database var userGR = new GlideRecord('sys_user'); if (userGR.get(userId)) { // 3. Get the "Department" name var department = userGR.getDisplayValue('department'); // 4. Return it, or a message if empty return department ? department : "No Department Assigned"; } return ""; }, type: 'UserDetailsUtils' });</LI-CODE><UL><LI><STRONG> Step 3</STRONG>: <SPAN>The Client Script<BR />     <STRONG>Type</STRONG> : onChange<BR />     <STRONG>Field name: </STRONG>Caller</SPAN></LI><LI><STRONG><STRONG>Step 4 :<BR /></STRONG></STRONG></LI></UL><LI-CODE lang="markup">function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { g_form.setValue('u_caller_department', ''); // Clear your custom field return; } // 1. Start the "GlideAjax" request var ga = new GlideAjax('UserDetailsUtils'); // Name of the Script Include ga.addParam('sysparm_name', 'getDept'); // Name of the function to run ga.addParam('sysparm_user_id', newValue); // Pass the new Caller's sys_id // 2. Send the request and wait for the "answer" (getXMLAnswer is the modern way) ga.getXMLAnswer(function(answer) { if (answer) { // 3. Populate your custom field with the result g_form.setValue('u_caller_department', answer); } }); }</LI-CODE><P><BR />Use the above code to get your solution. If you find it helpful for you please mark it as helpful.<BR /><BR />Regards,<BR /><BR />Sagnic</P> Sat, 21 Mar 2026 06:34:21 GMT Its_Sagnic 2026-03-21T06:34:21Z How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511255#M6425 <P>I have a task - <BR />When a user selects a Caller on an Incident form, the system should fetch the caller's department from the server<BR />and populate a custom field on the form without reloading the page. Design the solution using a client callable<BR />Script Include and a client script.</P><P><BR />Conditions / expectations:<BR />• Do not hardcode department values in the client script.<BR />• Use GlideAjax for communication.<BR />• Handle the case where the user has no department.<BR />Success criteria: A working client-side interaction where the department is fetched from the server and populated<BR />correctly.<BR /><BR />I created column in incident table and create client script and script include and select the user with department but it does not autofill in the incident table why anyone help me out of this?</P> Fri, 20 Mar 2026 02:16:02 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511255#M6425 ayushaggarw 2026-03-20T02:16:02Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511936#M6432 <P><A href="https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet-updated/ta-p/2323817" target="_blank">https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet-updated/ta-p/2323817</A></P> Fri, 20 Mar 2026 20:56:25 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511936#M6432 Brad Bowman 2026-03-20T20:56:25Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511993#M6434 <P>Hello <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> ,</P><P> </P><P>You can below code :</P><P> </P><P>client script :</P><LI-CODE lang="javascript">function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var ga=new GlideAjax('getDepartment'); ga.addParam('sysparm_name','getUserData'); ga.addParam('sysparm_user',newValue); ga.getXMLAnswer(function(res){ g_form.setValue('short_description',res) // here i set department value in short description , you can set in your custom field }) //Type appropriate comment here, and begin script below }</LI-CODE><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot (1190).png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/507037iD0BBA36121987558/image-size/large?v=v2&px=999" role="button" title="Screenshot (1190).png" alt="Screenshot (1190).png" /></span></P><P> </P><P>Script include :</P><LI-CODE lang="javascript">var getDepartment = Class.create(); getDepartment.prototype = Object.extendsObject(AbstractAjaxProcessor, { getUserData: function() { var gr = new GlideRecord('sys_user'); gs.log(this.getParameter('sysparm_user')) if (gr.get(this.getParameter('sysparm_user'))) { if (gr.department) { return gr.getDisplayValue("department").toString(); } else{ gs.addErrorMessage('No valid department exist') } } }, type: 'getDepartment' });</LI-CODE><P> </P><P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot (1189).png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/507038iDFC7F570CAB770A3/image-size/large?v=v2&px=999" role="button" title="Screenshot (1189).png" alt="Screenshot (1189).png" /></span></P><P> </P><P> </P><P>If this helps you then mark it as helpful and accept as solution.</P><P>Regards,</P><P>Aditya</P> Sat, 21 Mar 2026 05:51:29 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511993#M6434 Aditya_hublikar 2026-03-21T05:51:29Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511995#M6435 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> </P><P> </P><P><EM><STRONG>Client Script</STRONG></EM></P><P>Table: Incident<BR />Type: onChange<BR />Field name: Caller<BR />Script:</P><LI-CODE lang="javascript">function onChange(control, oldValue, newValue, isLoading, isTemplate) { if(isLoading) { return; } if(newValue === '') { g_form.clearValue('u_custom_department'); } var gaPhone = new GlideAjax('getUserPropertiesAjax'); gaPhone.addParam('sysparm_name', 'get_department'); gaPhone.addParam('sysparm_user', newValue); gaPhone.getXMLAnswer(_handleResponse); function _handleResponse(response) { var answer = response; g_form.setValue('u_custom_department', answer); } }</LI-CODE><P> </P><P><EM><STRONG>Script Include</STRONG></EM></P><P>Name: getUserPropertiesAjax<BR />Client callable: true<BR />Script:</P><LI-CODE lang="javascript">var getUserPropertiesAjax = Class.create(); getUserPropertiesAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, { get_department : function() { var grUser = new GlideRecord('sys_user'); if(grUser.get(this.getParameter('sysparm_user'))) { return grUser.getValue('department'); } }, type: 'getUserPropertiesAjax' });</LI-CODE> Sat, 21 Mar 2026 06:09:12 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511995#M6435 Tanushree Maiti 2026-03-21T06:09:12Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511999#M6436 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> ,</P><P>Review the link- <A href="https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet/ta-p/2312430" target="_blank">https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet/ta-p/2312430</A></P><P> </P><P><STRONG>If you found my response helpful <span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span>, please mark it as helpful <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> and accept it as the solution <span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span>.</STRONG><BR /><BR />Thank you! <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span><BR />Nawal Singh</P> Sat, 21 Mar 2026 06:26:20 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3511999#M6436 nawalkishos 2026-03-21T06:26:20Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3512003#M6437 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> ,<BR /><BR />Hope you are doing well.<BR /><BR />Try to use the below code snippets.<BR /><BR /><SPAN>1. The Script Include : <BR /></SPAN></P><UL class=""><LI><SPAN class=""><STRONG>Step 1:</STRONG><SPAN> </SPAN>You must check the<SPAN> </SPAN><STRONG>"Client callable"</STRONG><SPAN> </SPAN>box.<BR /></SPAN></LI><LI><SPAN class=""><STRONG>Step 2: <BR /></STRONG></SPAN></LI></UL><LI-CODE lang="markup">var UserDetailsUtils = Class.create(); UserDetailsUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { // Connects to the Ajax system getDept: function() { // 1. Get the User ID var userId = this.getParameter('sysparm_user_id'); // 2. Look up the User record in the database var userGR = new GlideRecord('sys_user'); if (userGR.get(userId)) { // 3. Get the "Department" name var department = userGR.getDisplayValue('department'); // 4. Return it, or a message if empty return department ? department : "No Department Assigned"; } return ""; }, type: 'UserDetailsUtils' });</LI-CODE><UL><LI><STRONG> Step 3</STRONG>: <SPAN>The Client Script<BR />     <STRONG>Type</STRONG> : onChange<BR />     <STRONG>Field name: </STRONG>Caller</SPAN></LI><LI><STRONG><STRONG>Step 4 :<BR /></STRONG></STRONG></LI></UL><LI-CODE lang="markup">function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { g_form.setValue('u_caller_department', ''); // Clear your custom field return; } // 1. Start the "GlideAjax" request var ga = new GlideAjax('UserDetailsUtils'); // Name of the Script Include ga.addParam('sysparm_name', 'getDept'); // Name of the function to run ga.addParam('sysparm_user_id', newValue); // Pass the new Caller's sys_id // 2. Send the request and wait for the "answer" (getXMLAnswer is the modern way) ga.getXMLAnswer(function(answer) { if (answer) { // 3. Populate your custom field with the result g_form.setValue('u_caller_department', answer); } }); }</LI-CODE><P><BR />Use the above code to get your solution. If you find it helpful for you please mark it as helpful.<BR /><BR />Regards,<BR /><BR />Sagnic</P> Sat, 21 Mar 2026 06:34:21 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3512003#M6437 Its_Sagnic 2026-03-21T06:34:21Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3512456#M6446 <P>Hello <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> ,</P><P> </P><P> I hope you are doing well . Does your query is resolved ?</P><P> </P><P>If my response helps you then mark it as helpful and accept as solution .</P><P>Regards,</P><P>Aditya,</P> Mon, 23 Mar 2026 03:59:47 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3512456#M6446 Aditya_hublikar 2026-03-23T03:59:47Z Re: How to use GlideAjax? https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3516504#M6500 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1063032">@ayushaggarw</a> ,<BR /><BR />if the above solution is helpful for you please mark it as helpful and accept the solution to close the thread.<BR /><BR />Regards,<BR /><BR />Sagnic</P> Sun, 29 Mar 2026 15:14:25 GMT https://www.servicenow.com/community/community-central-forum/how-to-use-glideajax/m-p/3516504#M6500 Its_Sagnic 2026-03-29T15:14:25Z