question Reporting an issue from the course in Community Central forum

Reporting an issue from the course

pablogauna — Fri, 27 Mar 2026 15:11:06 GMT

I've found incorrect informations in the Knowledge Check (Module 5) presented in the "ServiceNow Administration Fundamentals: Participant Guide" comparing with the video course info.

How can I report this issue?

Please, find attachments bellow to better understand.

Warm regards,
Pablo Gauna

Re: Reporting an issue from the course

Tanushree Maiti — Fri, 27 Mar 2026 18:09:33 GMT

Hi @pablogauna

Log in to your Now Learning account
Select Help at the top of the page
Select Create a Support Case

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787267#:~:text=If%20you%20are%20not%20able%20to%20find,page.%20*%20Select%20Create%20a%20Support%20Case.

Re: Reporting an issue from the course

pablogauna — Mon, 30 Mar 2026 13:12:58 GMT

Thank you very much for your help, @Tanushree Maiti !

Warm regards,
Pablo Gauna

Re: Reporting an issue from the course

GlideFather — Tue, 31 Mar 2026 07:18:29 GMT

Hi @Tanushree Maiti,

FYI the name ~~Now Learning~~ is no longer relevant, it has been renamed to ServiceNow University and it can be misleading to use the old name version

Re: Reporting an issue from the course

ashleyharve — Thu, 02 Apr 2026 12:17:47 GMT

Good catch on the discrepancy — course content going out of sync with the videos happens more than it should, especially after platform updates. Worth noting that Now Learning is now called ServiceNow University, so if you're navigating support options the naming can be confusing. Either way, submitting a support case directly is the fastest way to actually get the material corrected rather than just flagging it in the community.