question Incident and Problem in Community Central forum

Incident and Problem

vinayvk0559 — Fri, 27 Mar 2026 19:41:45 GMT

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

Re: Incident and Problem

Huynh Loc — Sun, 29 Mar 2026 23:42:05 GMT

Hi @vinayvk0559 ,

To automatically create a Problem record, use Flow Designer (recommended). Flow Designer is preferred over Business Rules as it offers better readability, maintainability, and easier debugging.

Flow setup:

Trigger: Incident table
Condition: When a record is created with Priority = P1

To notify the user on the Incident form, use a ServiceNow Notification triggered when:

The Incident priority is P1, and
The Problem field is populated.

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Re: Incident and Problem

Ankur Bawiskar — Mon, 30 Mar 2026 03:00:08 GMT

@vinayvk0559

you can use flow designer for this with no script.

it's an easy requirement.

what did you start and where are you stuck

-> flow triggers on Problem Insertion

-> it creates P1 INC and links the PRB with this INC

-> Use "Send Email" flow action to send email

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Incident and Problem

Tanushree Maiti — Mon, 30 Mar 2026 03:51:28 GMT

Using Business Rule with condition priority is P1 - you can create Problem,

Or Using FLOW flow designer , you can do the same.

Re: Incident and Problem

Ankur Bawiskar — Tue, 31 Mar 2026 03:01:22 GMT

@vinayvk0559

Hope you are doing good.

Did my reply answer your question?

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