https://www.servicenow.com/community/community-central-forum/guidance-on-roadmap-to-learn-servicenow-itsm/m-p/3519415#M6561 <P>Hi ServiceNow Community,</P><P>&nbsp;</P><P>Hope your doing good!</P><P>&nbsp;</P><P>I am all set to lead a team of Service desk analyst , will be handling incident management, rostering, reporting - Performance analysis, Quality feedback , managing workforce (as per my HR ).</P><P>&nbsp;</P><P>I just completed the basics of ServiceNow, looking for guidance as to which is next best course of action</P><P>( Road map) to purse so as to achieve the above mentioned skills ( Certification or upskilling)</P><P>&nbsp;</P><P>Thank you in advance!</P><P>Best regards,</P><P>Vikneswaran R</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Apr 2026 07:05:14 GMT VikneswaranR 2026-04-03T07:05:14Z https://www.servicenow.com/community/community-central-forum/guidance-on-roadmap-to-learn-servicenow-itsm/m-p/3519415#M6561 <P>Hi ServiceNow Community,</P><P>&nbsp;</P><P>Hope your doing good!</P><P>&nbsp;</P><P>I am all set to lead a team of Service desk analyst , will be handling incident management, rostering, reporting - Performance analysis, Quality feedback , managing workforce (as per my HR ).</P><P>&nbsp;</P><P>I just completed the basics of ServiceNow, looking for guidance as to which is next best course of action</P><P>( Road map) to purse so as to achieve the above mentioned skills ( Certification or upskilling)</P><P>&nbsp;</P><P>Thank you in advance!</P><P>Best regards,</P><P>Vikneswaran R</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Apr 2026 07:05:14 GMT https://www.servicenow.com/community/community-central-forum/guidance-on-roadmap-to-learn-servicenow-itsm/m-p/3519415#M6561 VikneswaranR 2026-04-03T07:05:14Z