question Simplest Workflow for Translated Pages in Community Central forum

Simplest Workflow for Translated Pages

AnnaHeneghan — Fri, 03 Apr 2026 16:58:48 GMT

Hello! In our business, we frequently translate end-user facing content into 20+ languages. To spare the details, the basic process is: build the page (typically knowledge article) in English, extract the html, send that to our localization team, receive the translations back in html format, then create child pages for each translation and insert the provided html - the last bit is extremely time consuming. The result is an English parent page with a drop down menu to select the other languages. When visiting the permalink for the page, the language selection defaults to the user's preferred language in SNOW.

Does anyone have a more efficient process they are using for translations management? Ideally I'm looking for an import solution, or a way we could send the English page directly to localization and receive it back in platform, review for accuracy, and publish - eliminating the time consuming and error prone copy/paste. We're open to any ideas that would make this simpler, even if it means building the pages differently.

Thanks!

Re: Simplest Workflow for Translated Pages

Tanushree Maiti — Sat, 04 Apr 2026 17:16:13 GMT

Hi @AnnaHeneghan

Perform bulk translations of knowledge articles in multiple languages using the Localization Framework application.

The Bulk Translations feature extends the localization service in Knowledge Management to support customers across geographies by localizing knowledge articles in the language they speak. You can select multiple knowledge articles and translate them into different languages by using the ServiceNow® Localization Framework application.

Once the translation process is complete, you can access the translated article from the Knowledge [kb_knowledge] table. You can request translations for up to 200 articles at a time.

Refer:Bulk Translation for knowledge articles

Translate knowledge articles using Dynamic Translation

Translate multiple knowledge articles into different languages

Also refer: https://www.servicenow.com/community/knowledge-managers/best-practices-for-articles-in-different-languages/m-p/2940251

https://www.youtube.com/watch?v=f-TgFm8wZe8

https://www.youtube.com/watch?v=zID3-mM1GT4