https://www.servicenow.com/community/community-central-forum/request-to-display-csat-in-percentage-format-on-dashboard/m-p/3521006#M6596 <DIV><P>Hello ,</P><P>Currently, the CSAT value displayed on the dashboard is sourced from a <STRONG>report</STRONG> and is shown in a <STRONG>5‑point scale format</STRONG> (for example, 4.2 out of 5).</P><P>We would like to update this implementation so that the CSAT metric is:</P><UL><LI><STRONG>Displayed directly on the dashboard</STRONG></LI><LI>Sourced from the <STRONG><CODE>asmt_metric_result</CODE></STRONG> table</LI><LI>Using the <STRONG><CODE>Actual value</CODE></STRONG> field</LI><LI>Shown in <STRONG>percentage format</STRONG> instead of the 5‑point scale</LI></UL><P>Expected transformation:</P><UL><LI><STRONG>4.2 / 5 → 84%</STRONG></LI></UL><P>Requesting your support to enable the required <STRONG>transformation logic or indicator formula</STRONG> (for example, <CODE>(Actual value / 5) * 100</CODE>) so the CSAT is displayed as a <STRONG>percentage</STRONG> on the dashboard.</P><P>Please let us know the best approach to implement this .</P><P>Thank you for your support.</P></DIV> Tue, 07 Apr 2026 14:52:16 GMT Rajkumar kadar1 2026-04-07T14:52:16Z https://www.servicenow.com/community/community-central-forum/request-to-display-csat-in-percentage-format-on-dashboard/m-p/3521006#M6596 <DIV><P>Hello ,</P><P>Currently, the CSAT value displayed on the dashboard is sourced from a <STRONG>report</STRONG> and is shown in a <STRONG>5‑point scale format</STRONG> (for example, 4.2 out of 5).</P><P>We would like to update this implementation so that the CSAT metric is:</P><UL><LI><STRONG>Displayed directly on the dashboard</STRONG></LI><LI>Sourced from the <STRONG><CODE>asmt_metric_result</CODE></STRONG> table</LI><LI>Using the <STRONG><CODE>Actual value</CODE></STRONG> field</LI><LI>Shown in <STRONG>percentage format</STRONG> instead of the 5‑point scale</LI></UL><P>Expected transformation:</P><UL><LI><STRONG>4.2 / 5 → 84%</STRONG></LI></UL><P>Requesting your support to enable the required <STRONG>transformation logic or indicator formula</STRONG> (for example, <CODE>(Actual value / 5) * 100</CODE>) so the CSAT is displayed as a <STRONG>percentage</STRONG> on the dashboard.</P><P>Please let us know the best approach to implement this .</P><P>Thank you for your support.</P></DIV> Tue, 07 Apr 2026 14:52:16 GMT https://www.servicenow.com/community/community-central-forum/request-to-display-csat-in-percentage-format-on-dashboard/m-p/3521006#M6596 Rajkumar kadar1 2026-04-07T14:52:16Z