question Added incident on announcement on SOW grid view, but clicking on a record does not open it. in Community Central forum

Added incident on announcement on SOW grid view, but clicking on a record does not open it.

Mohni — Mon, 20 Apr 2026 05:45:13 GMT

In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.
I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does not open.

However, when I click on the out‑of‑box outage record, it opens correctly.

Please find the screenshots below for reference.
Let me know if any more clarity is needed.

Re: Added incident on announcement on SOW grid view, but clicking on a record does not open it.

Rakesh_M — Mon, 20 Apr 2026 08:30:24 GMT

HI @Mohni ,
Can you confirm which view template you are using?

Re: Added incident on announcement on SOW grid view, but clicking on a record does not open it.

Mohni — Mon, 20 Apr 2026 08:45:58 GMT

I have tried with "SOW - Announcements - Outage" template and "Incident template".

Re: Added incident on announcement on SOW grid view, but clicking on a record does not open it.

Mohni — Mon, 20 Apr 2026 08:53:02 GMT

SOW Related Records - Task,SOW - Announcements - Outage but its not click able like outage .

Re: Added incident on announcement on SOW grid view, but clicking on a record does not open it.

Mohni — Mon, 20 Apr 2026 09:41:06 GMT

Tries all oob sow ones SOW Related Records - Task and SOW - Announcements - Outage but not working

Re: Added incident on announcement on SOW grid view, but clicking on a record does not open it.

Rakesh_M — Mon, 20 Apr 2026 13:32:16 GMT

HI @Mohni ,

1.Create new Template SOW - incident template

{ "component": "now-card-evam-record", "staticValues": { "highlightedHeaderIcon": { "translatable": false, "key": "alert-outline" }, "highlightedHeaderBkgColor": { "translatable": false, "key": "high" }, "textHeaderLabel": { "translatable": true, "key": "Incident" }, "detailLabelOne": { "translatable": true, "key": "Configuration item" }, "detailLabelTwo": { "translatable": true, "key": "Priority" }, "cardLabel": { "translatable": true, "key": "Open incident record" }, "buttonLabel": { "translatable": true, "key": "Open incident record" } }, "mappings": { "highlightedHeaderLabel": "state", "titleLabel": "short_description", "subtitle": "description", "detailValueOne": "state", "detailValueTwo": "priority" }, "actionMappings": { "clickAction": "sow_announcement_open_record" } }

2.Open EVAM View config record and Add Attach new template created.
3.Now in the related list click Link Existing and in the declarative action select sow_announcement_open_record

4.Now the incident card will be clickable and opens in a new tab.