question Re: Custome Field on Task_sla table in Community Central forum

Custome Field on Task_sla table

EpenetusN — Mon, 20 Apr 2026 06:53:49 GMT

Hello Community,

i am trying to create a custom field on the Task_sla table. The goal is to have a field: SLA Status, that updates to values: "has breached" or "Within SLA" depending on the has breached value of a record. Thus if has breached is True, then my field: SLA Status value is "has breached" and vice versa.

Re: Custome Field on Task_sla table

Tanushree Maiti — Mon, 20 Apr 2026 07:09:58 GMT

Hi @EpenetusN

Why do you need customization , where OOB - in task_sla table, field 'Has breached' determines whether ticket is breached or not.

In System , there is an OOB BR that creates a trigger to set the breach field to true if the breach time is passed.

Re: Custome Field on Task_sla table

EpenetusN — Mon, 20 Apr 2026 07:27:44 GMT

A customers request.

Re: Custome Field on Task_sla table

Tanushree Maiti — Mon, 20 Apr 2026 07:49:07 GMT

Convey customer that already OOB stuff is in place. If possible do some reporting from task_sla and share it with them.