question How to enable multilingual capability in ServiceNow Virtual Agent? in Community Central forum

How to enable multilingual capability in ServiceNow Virtual Agent?

Sahil Mir — Thu, 23 Apr 2026 05:58:50 GMT

Hi everyone!

I'm new to ServiceNow Virtual Agent and need some help.

I need to create use cases for multilingual capability in VA chatbot — basically how the VA can respond in a user's preferred language (e.g., Spanish).

My questions:

1. Does ServiceNow VA support multilingual / NLU out of the box?

2. How do we configure the VA to detect and respond in the user's native language?

3. Any best practices or docs for beginners?

Thanks in advance!

#VirtualAgent #Chatbot #Multilingual #ServiceNow

Re: How to enable multilingual capability in ServiceNow Virtual Agent?

Tanushree Maiti — Thu, 23 Apr 2026 06:38:45 GMT

Hi @Sahil Mir

You can use Enable Dynamic Translation for languages in Virtual Agent

Check it as well - Guided Overview to Implementing Multilingual NLU Models in NOW platform

Now Assist Virtual Agent Enabling Languages Not Included in Language Packs

In-depth guide to building good NLU Models

Real Time Language Switcher in Virtual Agent

Here all the useful link you will get -

KB0864193 [VA] Virtual Agent and [NLU] Natural Language Understanding Resources Page including How To videos on YouTube and ServiceNow Community Forum containing blogs and articles to assist with NLU implementation.

Re: How to enable multilingual capability in ServiceNow Virtual Agent?

abirakundu23 — Thu, 23 Apr 2026 06:50:23 GMT

Hi @Sahil Mir ,
Yes ServiceNow VA supports multi language as OOB. You can please refer below product documents and get an idea.
ServiceNow Docs & videos:
https://www.servicenow.com/docs/r/washingtondc/servicenow-platform/virtual-agent/multi-language-options-va.html
https://www.youtube.com/watch?v=ng16sapRCDc
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1553654

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