question All community data DELETED - ALL badges, Rising star forum access all gone in Community Central forum

All community data DELETED - ALL badges, Rising star forum access all gone

AparnaSahu — Mon, 27 Apr 2026 03:58:00 GMT

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum activity, etc.). I’ve already emailed them but haven’t received a response yet.

Has anyone experienced a similar issue? If so, how did you manage to resolve it or get your data restored?

Re: All community data DELETED - ALL badges, Rising star forum access all gone

Tanushree Maiti — Mon, 27 Apr 2026 04:11:20 GMT

Hi @AparnaSahu

Follow up with Now Support constantly till the issue is fixed.

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208

Re: All community data DELETED - ALL badges, Rising star forum access all gone

SohamTipnis — Mon, 27 Apr 2026 04:39:00 GMT

Hi @AparnaSahu,

Yeah, I’ve seen this happen with ServiceNow Community when switching companies.
Usually the issue is that your old Community profile is linked to your previous work email, so once that gets deactivated, your data doesn’t show up under your new account. The good part is your data is not actually lost—it’s just not mapped correctly.
You’ve already taken the right step by raising a ticket and emailing them. In most cases, the community team takes a few days to respond since they handle these requests manually. What usually helps is sending a polite follow-up after a few days and including both your old and new email IDs, plus any details like your profile link or badges (like Rising Star).
People who faced this before were able to get their profiles restored or merged once the team responded, so it should get resolved; it might just take a bit of time.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Re: All community data DELETED - ALL badges, Rising star forum access all gone

Sarthak Kashyap — Mon, 27 Apr 2026 06:54:17 GMT

Hi @AparnaSahu ,

This issue also happens to me, I also lost my previous ServiceNow Community profile, all the badge, rising star profile, correct answer, so I came with new profile and start contributing again, you can create a case with servicenow and follow with them you can email on web_support@servicenow.com.

Also check some articles

https://www.servicenow.com/community/sysadmin-forum/community-account-transfer-to-personal-account/td-p/2821515

https://www.servicenow.com/community/training-and-certifications/moving-certification-and-badges-to-another-account/m-p/2389498/page/1

https://www.servicenow.com/community/training-and-certifications/how-to-transfer-my-certificates-from-one-account-to-another-can/m-p/3382587

https://www.servicenow.com/community/training-and-certifications/guidance-on-mapping-certifications-badges-post-from-person-email/td-p/3500393

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

Re: All community data DELETED - ALL badges, Rising star forum access all gone

AparnaSahu — Tue, 28 Apr 2026 04:38:22 GMT

Thanks @SohamTipnis , do you know how long it took for the ServiceNow Community team to respond?

Re: All community data DELETED - ALL badges, Rising star forum access all gone

AparnaSahu — Tue, 28 Apr 2026 04:39:40 GMT

Hi @Sarthak Kashyap ,

Did you eventually got back all the lost data?

Re: All community data DELETED - ALL badges, Rising star forum access all gone

SohamTipnis — Tue, 28 Apr 2026 06:08:51 GMT

Hi @AparnaSahu, I haven't actually experienced this by myself, but I have seen this happen with many people, including some of my friends, so they have received the response from ServiceNow within 4-5 working days, so kindly make sure that this will happen excluding the weekends.

Don't worry; take a chill pill. This will get resolved soon; ServiceNow deals with this every day. 😉

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Re: All community data DELETED - ALL badges, Rising star forum access all gone

Mariuisd — Tue, 28 Apr 2026 06:14:25 GMT

The problem is usually that your old profile is linked to your previous work email. When that gets deactivated, your data doesn’t show up under the new account. You’ve done the right thing by submitting a ticket, but it might take a few days for the ServiceNow team to respond since these requests are handled manually.

A good next step is to follow up with ServiceNow Support in a few days. Be sure to include both your old and new email addresses and any relevant details like your profile link or badges. Based on others’ experiences, it typically takes about 4-5 working days to get a response.

Don’t worry, it should get resolved soon!

Re: All community data DELETED - ALL badges, Rising star forum access all gone

Sarthak Kashyap — Thu, 30 Apr 2026 06:36:52 GMT

@AparnaSahu ,

No Aparna, I came with new ID, you email on this email id - web_support@servicenow.com , they will create an incident and connect with you.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak